Retail Store Leader (Southdowns)

Wellness Warehouse; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company in Pretoria is seeking a Store Manager to enhance customer experience and drive store profitability. The ideal candidate will have a strong background in retail management, with at least 5 years of experience, including 2-3 years of managerial roles. Responsibilities include managing customer interactions, achieving sales targets, and leading a team effectively. Competitive remuneration based on performance, alongside attractive benefits like team member discounts and medical aid options, will be offered.

Benefits

Performance incentives

Team member discounts

Ongoing learning and development

Qualifications

• Minimum 5 years retail experience including 2-3 years managerial experience.
• Proficient in stock management and cost controls.
• Strong written and verbal communication skills.

Responsibilities

• Manage customer interactions and ensure stock availability.
• Achieve sales targets and reduce wastage.
• Lead, develop, and retain team members.

Skills

Customer interactions management

Sales target achievement

Team leadership

Stock management

Communication skills

Problem-solving

Education

Grade 12

Retail management diploma or degree

Job description

AREAS OF RESPONSIBILITY:

Customer Experience

• Be professional
• Manage customer interactions, complaints and requests
• Optimise selling space and drive replenishment to ensure stock availability
• Conduct floor walks to ensure housekeeping disciplines are adhered to

Store Profitability

• Sales - meet or exceed targets
• GP - reduce wastage & improve stock accuracy within benchmarks
• NP - reduce controllable expenses in line with budgets
• Interpret Income Statement information and formulate and implement action plans
• Identify challenges, trends and opportunities to drive continuous improvement

Store Disciplines & Productivity

• Ensuring that monthly store audit benchmarks are achieved and improved upon

Risk Management

• Effective stock control and stock management
• Effective cash handling procedures and controls

Lead, develop and retain team members

• Performance development culture and team effectiveness
• Leading, developing and coaching the team
• Basic IR

JOB SPECIFICATIONS:

• Grade 12
• Business/Admin qualification - a retail management diploma or degree would be advantageous
• Minimum 5 years retail experience - sales, merchandising and admin experience (including 2-3 years managerial experience)
• A genuine interest in health and wellness - brand ambassadors
• Fully computer literate
• Strong written and verbal communication skills
• Ability and willingness to work weekends and extended retail hours
• Proficiency in stock management, cost control and cost management
• Own transport essential
• Competency Assessment Achieved

OFFER:

• Remuneration based on a ‘cost to company’ model and performance incentives.
• All permanent team members are required to join the company’s provident fund and risk benefit.
• Medical aid options are available.
• Birthday leave

BENEFITS:

• Team member discounts on in-store and online purchases
• Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
• Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)