Retail Branch Manager

SHARON NUROCK RECRUITMENT CC; Wes-Kaap; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A prominent recruitment agency in South Africa seeks an experienced retail leader to manage a branch with a focus on sales performance and customer experience. The ideal candidate must possess a degree or diploma in Retail, Sales, or Management, along with at least 5 years of proven retail sales experience. Responsibilities include leading staff, overseeing stock and financial management, and ensuring compliance with operational standards. Own transport and valid driver's license are required.

Qualifications

• Minimum 5 years of retail sales experience with a proven track record.
• Strong understanding of products, pricing, and company services.
• Valid driver's licence and own transport essential.

Responsibilities

• Lead and manage branch staff to foster a high-performance culture.
• Ensure exceptional service standards and manage customer feedback.
• Oversee stock management including shrinkage and reporting.

Skills

Retail sales experience

MS Office proficiency

Customer service skills

Problem-solving skills

Education

Degree or Diploma in Retail, Sales or Management

Tools

Retail systems (Axapta advantageous)

Job description

The Person:

• Degree or Diploma in Retail, Sales or Management essential.
• At least 5 years retail sales experience, with a proven track record in exceeding targets.
• Proficient in MS Office (Excel essential), with excellent computer skills knowledge.
• Own transport is essential.
• Valid driver's licence.
• Branch operates 7 days a week with extended retail hours; management flexibility required

Knowledge & Skills Required:

• Strong understanding of products, pricing, and company services
• Familiarity with retail systems (Axapta advantageous) and customer service policies
• Solid knowledge of general retail operations

Core Competencies:

• Strong problem-solving, decision-making, and critical thinking skills
• Effective planning, organisation, and numerical ability
• Excellent communication, telephone, and customer service skills
• Confident in managing meetings, conflict, and sales interactions
• Enthusiastic, self-motivated, and customer-focused with a positive attitude

Key responsibilities include:

• People Leadership: Plan, delegate, and lead branch staff; manage performance, training, HR processes, and leave administration while driving a positive, high-performance culture.
• Customer Experience: Maintain exceptional service standards, manage customer feedback, and continuously improve service delivery.
• Stock & Inventory Control: Own stock management end-to-end shrinkage, buyouts, reporting, stock movement, and stock takes in line with budget and company policy.
• Sales & Commercial Performance: Set and manage sales budgets, implement sales strategies, analyse performance, and manage pricing in line with market conditions.
• Financial & Operational Control: Oversee cash handling, POS, reconciliations, reporting, COD transactions, refunds, petty cash, and branch-level financial accuracy.
• Loss Control & Security: Actively manage stock losses, branch security, and compliance with internal controls.
• Merchandising & Housekeeping: Ensure visual standards, promotions, planograms, storage, and housekeeping are consistently maintained.
• Compliance & Admin: Manage reporting, documentation, health & safety compliance, and execute regional and head office instructions on time.

This role suits a resilient, commercially minded retail leader who enjoys ownership, pressure, and running a branch like a business.