Retail Admin Controller

AVI Limited; Johannesburg; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading retailer in footwear and apparel is seeking a Retail Admin Controller to support store management and drive operational efficiency. The role is based in Bryanston, Johannesburg, and requires 3 years of retail experience, with a strong administrative background. The successful candidate will manage back-office processes, conduct stock assessments, and ensure compliance with brand standards. This position involves significant travel (up to 90%), making it ideal for motivated individuals passionate about retail excellence.

Qualifications

• 3 years of experience in a similar retail environment.
• 1 year in a Store Manager or Store Admin Manager capacity.
• Prior experience in a Retail Admin/Internal Control role is advantageous.

Responsibilities

• Provide service-centric support to stores.
• Conduct stock takes and monitor accuracy.
• Manage stock losses per brand standards.
• Submit monthly claims in line with travel policy.

Skills

Attention to detail

Time management

Coaching skills

Education

Matric/Grade 12/NQF4

Studying towards an Administration or Retail Management degree

Tools

MS Office Suite

SAP

Job description

Overview

GROW A GREAT CAREER WITH THE COMPANY THAT GROWS GREAT BRANDS! At Spitz, we are a leading force in premium footwear and apparel, offering world-class brands such as Carvela, Gianni Chiarini, Lacoste, Nina Roche, and Tosoni. With the addition of Carvela Donna & Bello body sprays and Verve by Kurt Geiger, we continue to elevate South African style, offering both luxury fashion and iconic fragrances. Our culture of craftsmanship, innovation, and teamwork fosters an environment where individual contributions are valued, and excellence is celebrated. If you’re passionate about fashion, thrive in a dynamic environment, and want to make a lasting impact, Spitz offers the ideal opportunity to grow your career.

Why Join Spitz

• Industry Leadership: Work with iconic brands like Kurt Geiger, Lacoste, and Stuart Weitzman.
• Collaborative Culture: We value teamwork and accountability, where every contribution matters.
• Innovation and Excellence: Thrive in a company focused on high standards and innovation.
• Role Impact: We’re seeking a Retail Admin Controller to drive success at Spitz in Bryanston, Johannesburg. The role provides guidance to store management on the efficient coordination and organization of administration processes, to ensure the best value to the business and to implement and maintain effective back-office processes across Spitz, Kurt Geiger, Gant, and Eden Park stores.

Reporting Structure

• Reports to: Projects and Store Development Executive
• Direct Reports: None

Key Areas Of Impact

• Service-centric support with timely, accurate information to aid decision making and timely service to stores.
• Adhoc coaching with store management/shift runner.
• Attend to call logs within 3 days of receipt.
• Submit Admin reports within 48 hours of completing the check.
• Compare previous reports and highlight repeat findings.
• Stock take planning and complete stock takes on time with accuracy.
• Deliver Ops Admin KPIs.
• Manage stock losses in line with each brand standard.
• Admin scores to be 90% and above across all brands.
• Exception reporting on out-of-line items to the Regional and/or Ops Exec.
• Complete 2 CCTV Remote checks per month, highlighting risk-related issues and recommending mitigations for stock loss.
• Identify risks within the Retail store environment and provide detailed analysis for decision-makers.
• Identify and report on risk-related items that could negatively impact the company.
• Complete in-store Observation checklists highlighting any out-of-line issues.
• Attend morning stock counts and identify out-of-line or suspicious counts.
• Confirm factual accuracy of issues and findings with recommendations to improve.
• Evidence checks for shoe pairing during admin checks.
• 2 OHASA checks per annum per store on mobile app with action plan and photos.
• Focused cost reduction; evaluate market-related costs and current best prices for travel and related items.
• Submission of monthly claims in line with travel policy.

What It Takes To Succeed

• 3 years of experience in a similar retail environment.
• 1 year in a Store Manager or Store Admin Manager capacity.
• Prior experience in a Retail Admin/Internal Control role is advantageous.

Qualifications & Certifications

• Matric/Grade 12/NQF4
• Studying towards an Administration or Retail Management degree or diploma will be highly advantageous

Additional Requirements

• MS Office Suite
• SAP
• Must travel between 80% - 90% of the time
• Ability to stay overnight, in some instances for an entire week
• Valid Manual South African Driver’s License

Next Step

By joining a dynamic team driven by excellence and innovation, where your passion for fashion can thrive alongside world-renowned brands, Spitz offers the opportunity to shape the future of premium footwear and apparel.