Restaurant Manager

Lodgistics; uPhongolo Local Municipality; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A luxury safari lodge in uPhongolo Local Municipality is seeking a Restaurant Manager to oversee day-to-day restaurant operations. The role focuses on ensuring exceptional five-star service and effective supervision of service staff. Key responsibilities include managing daily operations, delivering personalized guest experiences, and adhering to food safety regulations. This position requires strong leadership, problem-solving skills, and attention to detail. Flexibility with working hours is essential as well.

Qualifications

• Strong leadership and people‑management skills.
• Exceptional guest service and communication abilities.
• High attention to detail and service consistency.

Responsibilities

• Manage daily restaurant operations, ensuring five‑star service.
• Deliver warm and personalized dining experiences for guests.
• Supervise, schedule, and motivate restaurant staff.

Skills

Leadership

Guest service

Communication

Organisational skills

Problem-solving

Job description

Job Title: Restaurant Manager

Reports To: Food and Beverage Manager

Job Purpose: The Restaurant Manager is responsible for the day‑to‑day management of the lodge’s restaurant operations, ensuring exceptional five‑star service delivery, seamless guest dining experiences, and effective supervision of service staff. This role focuses on service excellence, staff leadership, and operational efficiency, while supporting the Food & Beverage Manager in achieving overall departmental objectives.

Responsibilities

Restaurant Operations

• Manage daily restaurant operations, including breakfast, lunch, dinner, and special dining experiences (boma dinners, bush dinners, private dining).
• Ensure smooth coordination between front‑of‑house service staff, kitchen, and bar.
• Maintain consistent five‑star service standards and dining presentation Clifflands across all service areas.

Guest Experience & Service Excellence

• Deliver warm, professional, and personalised dining experiences aligned with luxury safari lodge standards.
• Engage with guests to understand preferences, dietary requirements, and special occasions.
• Proactively resolve guest complaints and service issues to ensure guest satisfaction.

Team Leadership & Supervision

• Supervise, schedule, and motivate waiters, hosts, and service supervisors.
• Conduct on‑the‑job training in service standards, etiquette, menu knowledge, and wine service.
• Support performance management, discipline, and staff development in line with South African labour legislation.

Quality, Hygiene & Compliance

• Ensure compliance with food safety (HACCP), health & safety regulations, and lodge SOPs.
• Maintain cleanliness, hygiene, and presentation standards in all restaurant and service areas.
• Ensure responsible alcohol service in accordance with South African liquor legislation.

Stock & Cost Control

• Assist with stock control, beverage counts, breakages, and wastage reporting.
• Monitor service equipment, linen, and tableware and report shortages ordamage.
• Support cost‑control initiatives without compromising serviceAGRAM.

Administrative & Reporting Duties

• Prepare daily service reports and provide feedback to the Food & Beverage Manager.
Assist with rosters, attendance tracking, and leave planning.
• Participate in departmental meetings and training sessions.

Core Competencies

• Strong leadership and people‑management skills.
• Exceptional guest service and communication CELTP abilities.
• High attention to detail and service consistency.
• Good organisational and time‑management skills.
• Problem‑solving ability and calmness under pressure.
• Team‑oriented with a hands‑on leadership approach.
• Professionalism, integrity, and accountability.

Working Environment

• Luxury five‑star safari lodge in a remote Big Five reserve.
• Guest‑facing, fast‑paced environment requiring professionalism and attention to detail.
• Flexible working hours including early mornings, late evenings, weekends, and public holidays.
• ಅರ್ಸ close collaboration with the Food & Beverage Manager, Executive Chef, and Operations team.

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Applications: Please email CVs to [e-mail].