Restaurant Manager

Phoenix Recruitment; Sandton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A restaurant management company in Sandton is seeking a Restaurant Manager to oversee operations, manage staff, and enhance customer service. Candidates should have at least 5+ years of experience, preferably in high-end restaurants. Responsibilities include financial management, staff training, and ensuring compliance with health regulations. This role demands a charismatic leader who can multitask effectively under pressure, creating a positive dining experience.

Qualifications

• Minimum 5 years of restaurant management experience.
• Experience in high-end restaurants is an advantage.
• Ability to manage and lead a team effectively.

Responsibilities

• Manage hiring, training, and supervision of staff.
• Oversee budgeting and financial planning.
• Ensure compliance with health and safety regulations.
• Address customer concerns promptly and professionally.

Skills

Team leadership

Financial management

Charisma

Problem solving

Attention to detail

Flexibility

Customer service

Education

Grade 12

Certificate or Diploma

Job description

Duties

• Staff Management: Hiring, training, and supervising staff; recruiting, onboarding new employees, and providing ongoing training and development; Scheduling and managing staff; Performance management; Creating a positive and productive work environment.
• Financial Management: Budgeting and financial planning; Cost control; Revenue generation.
• Operations Management: Overseeing all aspects of the restaurant, including food preparation, service, and maintenance; Ensuring high standards for food quality, service, and cleanliness; Ensuring compliance with health and safety regulations, food handling procedures, and other relevant laws; Monitoring inventory levels, ordering supplies, and managing stock rotation.
• Customer Service: Addressing customer concerns and resolving issues in a timely and professional manner; Interacting with customers, soliciting feedback, and working to improve the overall dining experience; Collaborating with the marketing team to develop promotions and marketing strategies.
• Other Responsibilities: Developing and implementing restaurant policies and procedures; Implementing innovative ideas to improve the restaurant's offerings and customer experience; Ensuring timely delivery of supplies and maintaining positive relationships with vendors; Acting as a point of contact for the restaurant with the public, media, and other stakeholders.

Requirements

• Grade 12
• Certificate or Diploma would be an advantage
• At least 5+ years restaurant management experience
• Coming from high end restaurants would be an advantage
• Financial and management skills
• Flexible and able to work hospitality hours
• Must be a team leader and excellent with staff
• Must have the ability to manage and lead a team
• Must be well groomed, reliable, courteous and flexible
• Ability to multi-task and work under pressure
• Problem-solving and attention to detail
• Charismatic