Restaurant/ Franchise POS Software Consultant

Headhunters; Gqeberha; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A recruitment agency is seeking a Restaurant POS Software Consultant based in Gqeberha. The ideal candidate will have experience in software support within the hospitality sector and strong interpersonal skills. Responsibilities include conducting training sessions on POS software and managing client accounts. This role offers a wonderful career opportunity for candidates within PE, Uitenhage, and Despatch.

Qualifications

• Matric/Grade 12 is essential.
• Experience in software support or training, preferably in hospitality or POS systems.
• Strong understanding of hospitality operations and stock management.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple client accounts.
• Willingness to travel for onsite training and support.
• Flexible availability including evenings and weekends.
• Technically proficient with a passion for customer success.
• Previous experience as a restaurant manager is beneficial.

Responsibilities

• Deliver onsite and remote training sessions on POS software functionality.
• Train clients on stock control features including gross profit calculations, markups and inventory tracking.
• Educate internal staff on new software features and updates.
• Audit client data to ensure accuracy and effective system usage.
• Build and maintain professional relationships with clients.
• Configure and set up client databases according to business requirements.
• Provide hands-on support during new business launches.
• Be available for after-hours support during critical onboarding phases.
• Maintain records of client interactions, training sessions and support tickets.
• Participate in software testing and provide feedback.
• Assist clients with troubleshooting and resolving software issues.

Job description

Restaurant/ Franchise POS Software Consultant

Reference 300394035

Sector Customer Services / Hospitality / Software

Location Gqeberha

Job Type full_time

Experience 3 to 5 years

Qualifications No education

Package Negotiable

Description

Our client in the IT Industry servicing the hospitality industry is seeking to appoint a Restaurant POS Software Consultant based in PE.

A wonderful career opportunity awaits you!

Only PE, Uitenhage and Despatch candidates will be considered for this role.

Requirements:

• Matric/ Grade 12 Essential.
• Drivers and Own Reliable Transport.
• Experience in software support or training, preferably in hospitality or POS systems.
• Strong understanding of hospitality operations and stock management.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple client accounts.
• Willingness to travel for onsite training and support.
• Flexible availability including evenings and weekends.
• Technically proficient with a passion for customer success.
• Previous experience as a restaurant manager is beneficial.

Responsibilities and expectations but not limited to:

• Deliver onsite and remote training sessions on POS software functionality.
• Train clients on stock control features including gross profit calculations, markups and inventory tracking.
• Educate internal staff on new software features and updates across all product lines.
• Audit client data to ensure accuracy and effective system usage.
• Build and maintain professional relationships with clients.
• Configure and set up client databases according to business requirements.
• Provide hands-on support during new business launches including go-live assistance and post-launch follow-up.
• Be available for after-hours support during critical onboarding phases.
• Maintain detailed records of client interactions, training sessions and support tickets.
• Participate in software testing and share feedback with the development team.
• Assist clients with troubleshooting and resolving software issues via phone, email or remote access.

Please note should you not receive a response within two weeks of applying you may assume that your application was unsuccessful.

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