Rental Sales Agent - FTC 12 Months (East London)

ZEDA Limited; East London; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A rental services company in East London seeks a dedicated individual to manage customer interactions and rental transactions. Responsibilities include ensuring vehicles are ready for rent, assisting customers throughout their rental experience, and maintaining workplace safety. Candidates must have a Matric qualification, a Code 08 Driver’s License, and the ability to engage effectively with customers. This role demands high integrity and the ability to handle company assets securely.

Qualifications

• Matric qualification is essential.
• Code 08 unendorsed Driver’s License is required.
• Must be able to meet shift work requirements.

Responsibilities

• Identify and satisfy customer needs through rental transactions.
• Ensure proper allocation of vehicles and resources.
• Maintain a neat, hygienic workplace.

Skills

Sales ability

Customer service

Communication

Problem-solving

Education

Matric

Tools

Wizard

Job description

Core purpose of the role

To identify and satisfy customers' needs by conducting sales and services processes on the counter in order to exceed the customer's experience and expectations whilst ensuring the profitability of the company.

Key deliverables and outputs

Fleet and Counter Product Planning

• Ensure each reservation has an allocated vehicle taking note of customer requests
• Ensure adequate resources to cover deliveries and collections for the day
• Ensure all counter products are made ready for rent and provision is made for additional requests.

Rental Transactions

• Follow the rental process work instructions for the checkout process
• Follow the rental process work instructions for the check in process
• Follow the 6 step sales wheel on every check out to enhance the customer's experience and use of Avis Budget products and services.

Admin

• Modify rental agreements and capture rental information on Wizard to ensure the rental agreement is accurate for billing purposes
• Batch all documentation according to work instruction on a daily basis
• Ensure QCEs are completed accurately
• Follow the lost property work instruction
• Correctly complete damage reports and follow the accident, damage and report work instruction
• Print and action all required Wizard reports as per process in Wizard Reports Work Instruction
• Investigate and report any unresolved/suspicious matters on reports to Manager/Supervisor immediately
• File all documents.

Customer Rental Experience

• Follow the Breakdown and Accidents work instruction
• Ensure that the customer is assisted in the event of a requested exchange, vehicle breakdown or theft
• Constant communication with customer during the experience and ensure that the customer is satisfied after the experience
• To provide any additional service to the customer during the rental period e.g. extensions, pricing, products etc.

Health, Safety and Security

• Workplace is kept in a neat and hygienic condition
• All assets are secured according to procedure
• (Range: cash, keys, premises, documents, lost property)
• Be aware of evacuation/fire plan
• All concerns to be raised with Supervisor/Manager.

Internal and External Stakeholders

The role requires close engagement and collaboration with key internal and external stakeholders.

Internal Stakeholders

All branch staff.

External Stakeholders

Customers.

Academic Qualifications

• Essential: Matric
• Code 08 unendorsed Driver’s License.

Work Experience

• Essential: Incumbent will be responsible for his / her own transport to and from work
• Shift work
• Must be well presented
• Must have the ability to sell
• Preference will be given to applicants with Operations and/or Wizard experience.
• Van Rental Experience would be advantageous.

This job requires that the employee maintains the highest level of Honesty and Integrity as he /she will have access to company assets, cash handling and confidential record storage areas. This requires that a formal personal background check is undertaken.

If you have not heard anything from us after 2 weeks of applying, please consider your application unsuccessful. Applications closing date 09 December 2025.