Remote Technical Account Manager — SaaS Success & Growth

Nivoda; Cape Town; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A leading gemstone marketplace is looking for a Technical Account Manager to drive the adoption of SaaS products while ensuring customer success. The role requires a strong technical background and experience in managing relationships with enterprise clients. Candidates should be effective communicators and able to work collaboratively in a remote, cross-functional environment. The company offers a flexible working culture that promotes continuous learning and professional growth, along with attractive benefits like private health insurance and unlimited holiday allowance.

Benefits

Flexible working hours

Remote work

Private health insurance

Opportunities for growth

Unlimited holiday allowance

Qualifications

• Experience as a Technical Account Manager or similar role in a SaaS company.
• Ability to build strong client relationships with enterprise customers.
• Strong skills in project management and prioritizing tasks.

Responsibilities

• Build and maintain strong relationships with customers.
• Provide technical guidance for integrations and best practices.
• Monitor customer health and usage to identify churn risks.

Skills

Proven experience in a similar role

Strong technical background

Problem-solving skills

Strong organizational skills

Tools

GraphQL API

CSV Data feeds

Shopify

Job description

A leading gemstone marketplace is looking for a Technical Account Manager to drive the adoption of SaaS products while ensuring customer success. The role requires a strong technical background and experience in managing relationships with enterprise clients. Candidates should be effective communicators and able to work collaboratively in a remote, cross-functional environment. The company offers a flexible working culture that promotes continuous learning and professional growth, along with attractive benefits like private health insurance and unlimited holiday allowance.