Remote Patient Intake Specialist (EST Hours)

ISTA Personnel Solutions; Remote; ZAR 150 000 - 200 000; Full time

Job summary

A leading support firm in South Africa seeks a Patient Intake Specialist for remote work to manage patient communications for a US healthcare client. This role requires handling inbound and outbound interactions, providing compassionate support, and educating patients about treatment options. Candidates should possess strong communication skills and ideally have experience in healthcare or call centers. The position demands a proactive approach to managing tasks and documenting interactions meticulously.

Qualifications

• Exceptional communication skills are essential for patient interactions.
• Experience in healthcare or patient support is highly beneficial.
• Ability to manage multiple tasks and follow up diligently.

Responsibilities

• Handle inbound and outbound calls from patients seeking treatment.
• Respond to patients with compassion during mental health crises.
• Educate patients on their treatment options.

Skills

Exceptional written and verbal communication skills in English

Background in call center, intake, healthcare, or patient support

Proficiency with Google Drive and Excel

Tools

Google Drive

Excel

Central Reach

Job description

A leading support firm in South Africa seeks a Patient Intake Specialist for remote work to manage patient communications for a US healthcare client. This role requires handling inbound and outbound interactions, providing compassionate support, and educating patients about treatment options. Candidates should possess strong communication skills and ideally have experience in healthcare or call centers. The position demands a proactive approach to managing tasks and documenting interactions meticulously.