Remote Office Support Administrator (Aba Therapy) - Est Hours

Ista Solutions; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic BPO company is seeking a Remote Office Support Administrator to provide administrative and operational support for ABA Therapy services aimed at U.S. clients. This role involves data entry, tracking claims, and effective communication with internal teams. Ideal candidates will have 6 months to 1 year of experience in the healthcare industry with strong communication and technical skills. The position is fully remote, available only to South African citizens, and requires working during U.S. hours.

Qualifications

• 6 months – 1 year experience in the Healthcare Industry, preferably ABA.
• Strong communication skills to engage with clients and team members.
• High attention to detail ensuring accuracy in tasks.
• Ability to identify and solve workflow issues.

Responsibilities

• Perform data entry and maintain internal records.
• Communicate with internal teams for task execution.
• Track claims and documentation related to billing.
• Use various platforms to manage workflows.
• Prepare reports and trackers with Excel and Outlook.

Skills

Strong communication skills

Attention to detail

Technical proficiency

Time management

Tools

HubSpot

CentralReach

ClickUp

Brillium

MS Office

Job description

Remote Office Support Administrator (ABA Therapy) – EST Hours

ISTA Personnel Solutions South Africa is a dynamic and fast‑growing BPO company based in South Africa, specializing in providing top‑tier operational support to U.S.-based companies.

We are not a recruitment agency—we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

Role Overview

Provide day‑to‑day administrative and operational support to healthcare and billing teams for a client delivering Applied Behaviour Analysis (ABA) Therapy services in the USA.

Working Hours

This role requires you to work USA hours, Monday – Friday from 9 am to 6 pm EST (15:00 to midnight South African time; subject to change based on daylight savings).

Location & Eligibility

Remote role for South African citizens only.

Technical Requirements

• Fixed fibre line with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection is mandatory.
• Reliable power backup solution required to manage load shedding and power outages.

Responsibilities

• Perform accurate data entry and maintain up-to-date internal records and systems.
• Communicate effectively with internal teams and admin to ensure seamless task execution.
• Assist with tracking claims, authorizations, and documentation related to billing workflows.
• Use platforms such as HubSpot, CentralReach, ClickUp, and Brillium to manage workflows and updates.
• Prepare and maintain reports and trackers using Excel, PDFs, and Outlook.
• Flag and resolve process delays or inefficiencies where applicable.
• Ensure compliance with internal policies and industry‑specific procedures.

Requirements

• 6 months – 1 year experience in the Healthcare Industry (ABA experience preferred).
• Strong communication skills, able to clearly convey ideas, comprehend and respond to clients or admin, and engage effectively with team members.
• High attention to detail – consistent, accurate, and thorough in task execution.
• Strong technical proficiency – understands back‑office functions and can identify or solve workflow issues.
• Effective time management – able to handle multiple tasks, prioritize, and meet deadlines in a fast‑paced environment.
• Familiarity with HubSpot or a similar CRM is a plus.
• Experience using systems such as CentralReach, ClickUp, or Brillium is advantageous.
• Proficient in MS Office (Excel, Outlook).

If you are not contacted within 14 working days, please consider your application unsuccessful.