Remote Learner Success Manager

peopleworth; Pretoria; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading digital education firm is seeking a Student Success Manager to enhance learner experiences. This fully remote role involves guiding students from onboarding to completion, ensuring high satisfaction through proactive communication and problem-solving. The ideal candidate has a Bachelor's degree and minimum 3 years in student support. Join us to make meaningful impacts in a growing sector.

Benefits

Flexible working environment

Collaborative culture

Opportunities for professional growth

Qualifications

• Minimum of 3 years' experience in student support or learner engagement.
• Strong organisational and administrative skills.
• Empathetic, proactive, and professional.

Responsibilities

• Act as the primary point of contact for learners.
• Conduct 1:1 and group learner support sessions.
• Guide learners in structuring study plans.

Skills

Student support experience

Customer success experience

Effective communication

Organisational skills

Experience facilitating online sessions

Education

Relevant Bachelor's degree or equivalent experience

Job description

A leading digital education firm is seeking a Student Success Manager to enhance learner experiences. This fully remote role involves guiding students from onboarding to completion, ensuring high satisfaction through proactive communication and problem-solving. The ideal candidate has a Bachelor's degree and minimum 3 years in student support. Join us to make meaningful impacts in a growing sector.