Remote It Incident Response Lead

Fusiontek; Remote; ZAR 500 000 - 700 000; Full time

Job summary

A leading IT services provider in South Africa is seeking an Incident Response Technical Lead. The ideal candidate will manage technical incident response efforts, lead a team, and communicate effectively with clients. Responsibilities include managing incidents, tracking tasks, and ensuring client satisfaction. A strong background in technical leadership, cloud services, Active Directory, and complex networking is essential for success. This full-time role offers competitive salary and benefits including educational reimbursement.

Benefits

Competitive salary

Quarterly bonus eligibility

Comprehensive benefits package

Paid time off

Educational reimbursement

Fun team culture events

Qualifications

• Proven ability to lead a technical team in complex situations.
• Knowledge of various OS and comfortable working in CLI and GUI environments.
• Experience with incident response and remediation.

Responsibilities

• Managing incident response recovery efforts from initial project mobilization to completion.
• Documenting and tracking tasks using a ticketing system.
• Serving as an escalation point for technical questions.

Skills

Excellent comprehension and communication in English

Technical team leadership

Knowledge of Office / Azure cloud services

Knowledge of Active Directory

Complex networking troubleshooting

Advanced OS troubleshooting

SQL database knowledge

Advanced firewall configuration skills

Time-management skills

Superb verbal and written communication skills

Tools

Ticketing system experience

Autotask experience

Job description

FusionTek is a Managed Security Service Provider (MSSP) with offices in multiple US locations and team members worldwide.

We have been providing IT infrastructure management for small- to mid-sized businesses since .

We're rapidly growing and are looking for top-tier candidates who share our four core values :

Team players, collectively working towards a common goal

Growth mindset focused on the success of coworkers, clients, and the company

Doing the right thing with an honest and transparent approach that always puts our clients first

Taking ownership of work and seeing it through to completion

Executing quickly and precisely, both internally and externally

Incident Response Technical Lead

We are seeking a proactive problem-solver with a client-focused attitude who thrives on tackling technical challenges.

Shift

2 : 00 PM - Midnight (Friday to Monday) - South Africa Standard Time (SAST)

Base pay range

ZAR , / yr – ZAR 1,, / yr

Responsibilities

Primarily focused on technical management of incident response recovery efforts from start to finish, including initial project mobilization, assignment and management of technical workstreams, and frequent client and vendor communication.

Managing incidents that may begin over a weekend or outside traditional business hours to reduce client downtime.

Using the ticketing system to document, track, and escape project tasks and tickets, and documenting everything in the documentation platform.

Serving as an escalation point for technical questions from other engineers and the client.

Working with a team of intelligent people to deliver world-class service to our clients.

Qualifications

Excellent comprehension and communication in the English language.

Previous experience leading a technical team.

Knowledge of Office / Azure cloud services.

Knowledge of Active Directory.

Knowledge of complex networking troubleshooting (VLANs, routing, subnetting, packet captures).

Broad understanding of how operating systems work and advanced OS troubleshooting (boot issues, corruption of profiles / files).

Comfortable working in different OSs, both in CLI and GUI.

SQL database knowledge is a plus.

Knowledge of advanced firewall configuration skills and experience troubleshooting ingress / egress issues.

Comfortable working in diverse firewall UIs (SonicWall, Meraki, FortiGate, Cisco, WatchGuard, etc.).

Strong comprehension of system architecture (how servers function and their roles).

Understanding of network and system performance elements.

Time-management skills crucial for success.

Superb verbal and written communications skills are a must.

Demonstrated skill set through industry certifications or an agreed plan to obtain them.

Previous recovery / remediation experience is a plus.

Experience working in a ticketing system; Autotask experience a plus.

Benefits

Competitive salary : R, – R1,, per year.

Quarterly bonus eligibility to reward performance.

Comprehensive benefits package.

Paid time off and leave policies in line with South African standards.

Educational reimbursement for certification exams and access to company-supplied training resources.

Team culture : Fun events and opportunities to connect with colleagues.

Employment type

Full-time

Seniority level

Mid-Senior level

Job function

Information Technology

Industries

IT Services and IT Consulting

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