Remote It Incident Response Lead

Fusiontek; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A Managed Security Service Provider in eMalahleni is seeking an Incident Response Technical Lead. The ideal candidate will lead incident recovery efforts, providing technical excellence and managing communications with clients and stakeholders. This position requires strong technical knowledge, including cloud services and networking troubleshooting, as well as superb communication skills. The role offers competitive compensation and a comprehensive benefits package, making it an excellent opportunity for those with experience in technical management.

Benefits

Competitive salary

Quarterly bonus eligibility

Comprehensive benefits package

Paid time off

Educational reimbursement for certification exams

Qualifications

• Excellent comprehension and communication in English.
• Previous experience leading a technical team.
• Knowledge of Office / Azure cloud services.
• Knowledge of Active Directory.
• Knowledge of complex networking troubleshooting (VLANs, routing, subnetting).
• Advanced firewall configuration skills.

Responsibilities

• Manage incident response recovery efforts from start to finish.
• Provide frequent updates with stakeholders and clients.
• Document and track project tasks using ticketing system.
• Serve as an escalation point on technical questions.

Skills

Excellent comprehension and communication in English

Previous experience leading a technical team

Knowledge of Office / Azure cloud services

Knowledge of Active Directory

Knowledge of complex networking troubleshooting

Advanced firewall configuration skills

Time-management skills

Superb verbal and written communication skills

Tools

Active Directory

SQL database

Autotask or similar ticketing system

Job description

Company Overview

FusionTek is a Managed Security Service Provider (MSSP) with offices in multiple US locations and team members globally.

We are a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since .

We're also rapidly growing and looking for top-tier candidates who share our four core values :

• Team players, collectively working towards a common goal
• Growth mindset, focused on the success of coworkers, clients, and the company
• Honest and transparent approach that always puts our clients first
• Ownership of work, seeing it through to completion
• Execution quickly and precisely, both internally and externally

Base Pay Range

ZAR, / yr - ZAR1,, / yr

Shift

2 : 00 PM - Midnight (Friday to Monday) - South Africa Standard Time (SAST)

Job Summary

As an Incident Response Technical Lead, you will provide excellence in high-touch technical management for incident response projects.

This includes frequent technical and non-technical updates with stakeholders, translating technology to non-technical clients, and serving as an escalation point and subject-matter expert.

Responsibilities

Focused on technical management of incident response recovery efforts from start to finish, including initial mobilization, assignment, and management of technical workstreams, and frequent client and vendor communication.

Incident response projects often begin over a weekend or outside of traditional business hours, so you will manage critical recovery opportunities during those times to lessen client impact.

Use our ticketing system to document, track, and escalates project tasks and tickets; update our documentation platform to keep everything current.

Serve as an escalation point on technical questions from other engineers and the client.

Work with a team of intelligent people to deliver world-class service to our clients.

Qualifications

Excellent comprehension and communication in English.

Previous experience leading a technical team.

Knowledge of Office / Azure cloud services.

Knowledge of Active Directory.

Knowledge of complex networking troubleshooting (VLANs, routing, subnetting, packet captures).

Broad understanding of how operating systems work.

Advanced OS troubleshooting (boot issues, corruption of profiles, OS files).

Comfortable working in different OSs, both CLI and GUI.

SQL database knowledge is a plus.

Advanced firewall configuration skills (creating and troubleshooting complex firewall policies / routes).

Experience troubleshooting ingress / egress issues.

Knowledge of diverse firewall UIs (SonicWall, Meraki, FortiGate, Cisco, WatchGuard, etc.).

Strong system architecture comprehension (e.g., how servers function).

Understanding of network and system performance elements.

Time-management skills are crucial.

Superb verbal and written communication skills.

Demonstrated skillset through industry certifications or a plan to obtain them.

Previous recovery / remediation experience is a plus.

Experience with a ticketing system; Autotask experience is a plus.

Benefits

Competitive salary : R, - R1,, per year.

Quarterly bonus eligibility to reward performance.

Comprehensive benefits package.

Paid time off and leave policies in line with South African standards.

Educational reimbursement for certification exams and access to company-supplied training resources.