Remote Genomics Customer Care Specialist

Illumina; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leader in genomic technology is seeking a Customer Care Specialist to work remotely from South Africa. The ideal candidate will manage customer orders and ensure their accuracy, while providing essential logistics support to enhance the customer experience. This full-time role requires 3-5 years of customer support experience and ideally a degree in Life Sciences or a related field, offering competitive benefits within an inclusive environment.

Benefits

Competitive benefits

Inclusive environment

Qualifications

• 3-5 years of experience in customer support.
• Ability to manage and verify customer orders.
• Experience in logistics support.

Responsibilities

• Verify order details.
• Coordinate shipping.
• Enhance customer experience.

Skills

Customer support experience

Logistics coordination

Attention to detail

Education

Degree in Life Sciences or related field

Job description

A leader in genomic technology is seeking a Customer Care Specialist to work remotely from South Africa.

The ideal candidate will manage customer orders, ensure their accuracy, and provide essential logistics support.

Responsibilities include verifying order details, coordinating shipping, and enhancing the customer experience.

Candidates should have 3-5 years of experience in customer support and ideally possess a degree in Life Sciences or a related field.

This is a full-time role offering competitive benefits within an inclusive environment.