Remote E‑Commerce Sales & Support Specialist

TalentPop App; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A dynamic e-commerce support firm is seeking a Digital Sales & Support Representative. The role involves assisting customers through various inquiries, supporting sales goals, and managing order-related questions. Candidates should possess excellent communication skills and a minimum of one year of experience in e-commerce or customer service, ideally in a remote setting. The position offers permanent work-from-home arrangements, performance-based raises, and a supportive team culture.

Benefits

Performance-based raises

Commission opportunities

Paid time off

Health coverage or stipend

Recognition bonuses

100% permanent work-from-home setup

Qualifications

• At least 1 year of remote/online experience in e-commerce, customer service, or sales support.
• Experience with CRM platforms is a plus.

Responsibilities

• Respond to customer inquiries via multiple channels with clarity and warmth.
• Recommend products and assist with purchase decisions.
• Handle questions about orders and shipping efficiently.
• Deliver a personalized experience reflecting brand values.
• Record feedback to improve customer experience.

Skills

Excellent written and verbal communication skills

Detail-oriented

Self-motivated

Solution-focused

Calm under pressure

Tools

Shopify

Zendesk

Gorgias

Job description

A dynamic e-commerce support firm is seeking a Digital Sales & Support Representative. The role involves assisting customers through various inquiries, supporting sales goals, and managing order-related questions. Candidates should possess excellent communication skills and a minimum of one year of experience in e-commerce or customer service, ideally in a remote setting. The position offers permanent work-from-home arrangements, performance-based raises, and a supportive team culture.