Remote E‑Commerce Sales Support Pro

TalentPop App; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading e-commerce support firm is looking for an E-Commerce Sales Support Specialist to enhance customer engagement and drive sales. Responsibilities include assisting customers via multiple channels, recovering abandoned carts, and promoting upselling opportunities. Ideal candidates have at least one year of sales support experience, strong persuasive communication skills, and familiarity with e-commerce tools. Join us for a permanent work-from-home position with benefits including commissions and bonuses.

Benefits

Commissions

Performance bonuses

Paid time off

Health coverage or stipend

Work-from-home setup

Qualifications

• At least 1 year of proven remote/online sales and customer support experience.
• Experience with upselling, cross-selling, and subscription recovery.
• Strong communication skills with a natural ability to convert leads.

Responsibilities

• Assist customers via chat, email, phone, and SMS with inquiries.
• Identify opportunities for upselling and drive sales.
• Support efforts to recover abandoned carts and post-purchase engagement.

Skills

Remote sales experience

Persuasive communication

Customer relationship building

E-commerce sales

Tools

Shopify

Gorgias

Zendesk

CRM tools

Job description

A leading e-commerce support firm is looking for an E-Commerce Sales Support Specialist to enhance customer engagement and drive sales. Responsibilities include assisting customers via multiple channels, recovering abandoned carts, and promoting upselling opportunities. Ideal candidates have at least one year of sales support experience, strong persuasive communication skills, and familiarity with e-commerce tools. Join us for a permanent work-from-home position with benefits including commissions and bonuses.