Remote Customer Support Team Lead - Operations & Growth

Partech Partners; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading fintech company is seeking an experienced Customer Support Team Lead in Upington. In this role, you will be responsible for enhancing team performance and ensuring customer satisfaction in a vibrant work culture. The ideal candidate will possess proven experience in customer relations, strong leadership skills, and effective problem-solving abilities. The position offers growth opportunities and a flexible work environment, making it an excellent opportunity for dynamic individuals looking to advance in their careers.

Benefits

Growth opportunities

Flexible work environment

Qualifications

• Proven experience in customer relations.
• Strong leadership and team development skills.
• Ability to resolve issues effectively.

Responsibilities

• Lead the customer support team to enhance performance.
• Ensure high levels of customer satisfaction.
• Foster a positive organizational culture.

Skills

Customer relations

Leadership

Problem-solving

Job description

A leading fintech company in Cape Town is seeking a Customer Support Team Lead to deliver outstanding service and develop their team's capabilities.

The ideal candidate will have experience in customer relations, strong leadership skills, and a knack for problem-solving.

You will be responsible for uplifting team performance and ensuring customer satisfaction as part of a vibrant organizational culture.

The role offers growth opportunities and a flexible work environment.