Remote Customer Support Specialist

The Job Plug Network; Johannesburg; Hybrid; ZAR 50 000 - 200 000; Full time

Job summary

A career intelligence platform is seeking a Remote Customer Service Agent based in Johannesburg. This full-time hybrid role involves handling customer inquiries across various channels while ensuring a high level of satisfaction. Candidates should have a strong background in customer service, excellent communication skills, and the ability to work flexibly. With opportunities for remote work, this position promises a supportive environment for enhancing customer interactions and resolving issues effectively.

Qualifications

• Proficient in customer service, customer satisfaction, and customer experience.
• Hands-on experience as a customer service representative.
• Strong communication skills and problem-solving ability.
• Ability to work independently and in a hybrid environment.

Responsibilities

• Handle customer inquiries through various communication channels.
• Maintain a high level of customer satisfaction.
• Assist with resolving customer concerns efficiently.

Skills

Customer Service

Customer Satisfaction

Customer Experience

Communication Skills

Problem-solving Skills

Education

High school diploma or equivalent

Training or certifications in customer service

Tools

CRM tools

Customer support software

Job description

A career intelligence platform is seeking a Remote Customer Service Agent based in Johannesburg. This full-time hybrid role involves handling customer inquiries across various channels while ensuring a high level of satisfaction. Candidates should have a strong background in customer service, excellent communication skills, and the ability to work flexibly. With opportunities for remote work, this position promises a supportive environment for enhancing customer interactions and resolving issues effectively.