Remote Customer Service Team Lead — Coach, Optimize KPIs

TalentPop App; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic e-commerce company is looking for a dedicated Team Lead to manage and inspire Virtual Assistants. The ideal candidate will possess at least 3 years of leadership experience in customer service, strong communication skills, and be proficient in performance management. This full-time position offers competitive benefits, including performance bonuses and health insurance. If you are ready to make a difference, apply now!

Benefits

Performance & Recognition Bonuses

Health and dental insurance

Paid time-offs

End-of-year bonus

Qualifications

• At least 3 years as a Team Lead and in Customer Service.
• Excellent English communication (both written and spoken).
• Strong skills in managing performance and KPIs.

Responsibilities

• Oversee agent performance, ensuring KPIs are met.
• Provide bi-weekly and one-on-one coaching.
• Conduct semi-annual performance reviews.

Skills

Leadership

Customer Service

Communication Skills

Performance Management

Coaching

Tools

Shopify

BigCommerce

Amazon

G Suite

Zendesk

Freshdesk

Intercom

Gorgias

Job description

A dynamic e-commerce company is looking for a dedicated Team Lead to manage and inspire Virtual Assistants. The ideal candidate will possess at least 3 years of leadership experience in customer service, strong communication skills, and be proficient in performance management. This full-time position offers competitive benefits, including performance bonuses and health insurance. If you are ready to make a difference, apply now!