Remote Customer Service Manager - B2B Tech & Contracts

DataFin Recruitment; Remote; ZAR 600 000 - 850 000; Full time

Job summary

A leading recruitment firm is seeking a Customer Service Manager to lead B2B customer service functions in a rapidly expanding environment. This fully remote role involves managing service standards, optimizing CRM systems, and overseeing contract compliance. The ideal candidate has over 10 years of industry experience, including management, with proven leadership skills and a strong background in utilities or engineering services. Excellent communication and problem-solving abilities are essential for success in this position.

Qualifications

• 10+ years of relevant industry experience, including 5+ years in a management role.
• Strong background in B2B customer service within technical sectors.
• Experience establishing service KPIs and performance metrics.

Responsibilities

• Lead and develop the customer service team with high professionalism.
• Establish and maintain service standards and KPIs.
• Collaborate with engineering and sales teams for service delivery.

Skills

B2B customer service

Leadership

CRM development

Communication skills

Problem-solving

Tools

HubSpot

Salesforce

Job description

A leading recruitment firm is seeking a Customer Service Manager to lead B2B customer service functions in a rapidly expanding environment. This fully remote role involves managing service standards, optimizing CRM systems, and overseeing contract compliance. The ideal candidate has over 10 years of industry experience, including management, with proven leadership skills and a strong background in utilities or engineering services. Excellent communication and problem-solving abilities are essential for success in this position.