Remote Customer Service Agent

The Job Plug Network; Johannesburg; Hybrid; ZAR 50 000 - 200 000; Full time

Job summary

A career intelligence platform is seeking a Remote Customer Service Agent based in Johannesburg. This full-time hybrid role involves handling customer inquiries across various channels while ensuring a high level of satisfaction. Candidates should have a strong background in customer service, excellent communication skills, and the ability to work flexibly. With opportunities for remote work, this position promises a supportive environment for enhancing customer interactions and resolving issues effectively.

Qualifications

• Proficient in customer service, customer satisfaction, and customer experience.
• Hands-on experience as a customer service representative.
• Strong communication skills and problem-solving ability.
• Ability to work independently and in a hybrid environment.

Responsibilities

• Handle customer inquiries through various communication channels.
• Maintain a high level of customer satisfaction.
• Assist with resolving customer concerns efficiently.

Skills

Customer Service

Customer Satisfaction

Customer Experience

Communication Skills

Problem-solving Skills

Education

High school diploma or equivalent

Training or certifications in customer service

Tools

CRM tools

Customer support software

Job description

Company Description

The Job Plug Network is a career intelligence platform that helps organizations identify and connect with well-structured and aligned candidates through its tailored recruitment support system. By maintaining a structured pool of candidates and ensuring profiles meet professional standards, the platform enhances hiring efficiency and improves alignment between applicants and employers. The Job Plug Network offers tools to help candidates optimize their CVs for better visibility and readiness, while providing a controlled system for employers to access pre-vetted applicants. It is not a recruitment agency, but a service designed to reduce hiring complexity and improve candidate-employer connections.

Role Description

This is a full-time hybrid role for a Remote Customer Service Agent based in the Johannesburg Metropolitan Area, with some work-from-home flexibility. The Remote Customer Service Agent will be responsible for handling customer inquiries, providing support through various communication channels, maintaining a high level of customer satisfaction, and assisting with resolving customer concerns. The role also involves ensuring a positive customer experience by addressing inquiries efficiently and professionally.

Qualifications

• Proficient in Customer Service, Customer Satisfaction, and Customer Experience
• Hands-on experience in Customer Support and working as a Customer Service Representative
• Strong communication and problem-solving skills
• Ability to work independently and in a hybrid environment
• Proficiency with CRM tools and customer support software is a plus
• Previous experience in a customer-facing role is advantageous
• High school diploma or equivalent; additional training or certifications in customer service are a bonus