Remote Client Success Specialist — Healthcare Marketing

Vortala; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading digital marketing company is seeking a Client Support Specialist to work remotely. You will assist North American clients with their online marketing efforts, including website support and troubleshooting. The ideal candidate will possess excellent communication skills, a positive demeanor, and basic knowledge of HTML and digital marketing techniques. This is a full-time role with family-friendly hours, offering opportunities for personal and professional development.

Benefits

Ongoing training and development opportunities

Family-friendly hours

Work-from-home flexibility

Qualifications

• An upbeat, positive phone manner that exudes confidence and trust to our clients.
• Direct client service experience (via phone and email) and a passion for providing exceptional service.
• Superior written and verbal communication skills.

Responsibilities

• Answering incoming support calls, email and chat from live clients regarding their website.
• Troubleshooting technical issues and resolving customer requests or complaints promptly.
• Advising clients on new digital marketing methods to maximize site performance.

Skills

Client service experience

Written communication

Verbal communication

Basic HTML skills

Basic Photoshop skills

Digital marketing skills

Organizational skills

Time management skills

Job description

A leading digital marketing company is seeking a Client Support Specialist to work remotely. You will assist North American clients with their online marketing efforts, including website support and troubleshooting. The ideal candidate will possess excellent communication skills, a positive demeanor, and basic knowledge of HTML and digital marketing techniques. This is a full-time role with family-friendly hours, offering opportunities for personal and professional development.