Remote Client Conversion Specialist

TalentPop App; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading e-commerce service provider is seeking a Remote Client Conversion Specialist to enhance customer journeys and drive sales recovery. This role emphasizes combining customer advocacy with sales expertise, enabling you to maximize customer loyalty and value. With over 1 year of experience in e-commerce support preferred, you will utilize tools like Shopify to effectively engage customers. Enjoy competitive pay, guaranteed annual raises, and a robust benefits package while working fully remotely.

Benefits

Comprehensive Health and Dental Insurance

Generous Paid Time Off (PTO)

Holiday Bonuses

Qualifications

• Minimum 1 Year e-commerce customer service/support experience, ideally via chat/email.
• Proven ability to convert leads or recover sales successfully.
• Reliable remote work setup with specified requirements.

Responsibilities

• Recover sales from abandoned shopping carts using personalized outreach.
• Manage the customer journey through email and chat interactions.
• Provide tailored product recommendations to increase transaction value.
• Resolve customer inquiries swiftly while maintaining client trust.

Skills

Persuasion skills

Customer service experience

E-commerce understanding

Tools

Shopify

CRM software

Job description

Stop Taking Orders. Start Driving Sales. Join the Frontline of E-Commerce Growth.

Join TalentPop – Where Top Performers Thrive. Are you ready to move beyond basic customer service? TalentPop is redefining customer engagement by turning every interaction into a potential revenue stream. We are seeking a Remote Client Conversion Specialist—an empathetic yet results-focused professional who can skillfully manage the customer journey, recover lost sales, and build lasting value for global e-commerce brands. This is your chance to secure a stable, high-growth remote career with predictable annual raises and an emphasis on work-life harmony.

IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!

To ensure your application is reviewed by the Recruitment Team, you must follow these critical steps exactly. Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.

• When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.
• In the application form, you’ll be asked for an application code – please enter BCS in that field.

What Makes This Role Unique

This role is the perfect blend of customer advocacy and sales expertise. You operate as a dedicated Brand Concierge, maximizing customer loyalty and spending through proactive, intelligent outreach.

Your Responsibilities

• Sales Recovery: Strategically re-engage customers who abandoned their shopping carts, providing personalized solutions and incentives to complete their purchase.
• Customer Journey Management: Guide buyers seamlessly through the post-purchase and consideration phases using targeted email and chat interactions.
• Product Expertise: Become a trusted advisor, offering tailored recommendations that increase the value of every transaction.
• Efficient Problem-Solving: Handle customer inquiries and minor troubleshooting with speed and precision, maintaining a high standard of client trust.

Why You Will Thrive at TalentPop

• Career Security and Raises: Benefit from competitive pay that comes with guaranteed annual performance-based increases. We grow, and you grow with us.
• Robust Benefits Package: Choose between comprehensive Health and Dental Insurance or a generous monthly Health Stipend. Plus, enjoy Holiday Bonuses.
• Unrivaled Flexibility: 100% fully remote work and generous Paid Time Off (PTO) give you the control you need to succeed professionally and personally.
• Clear Advancement: High performers are prioritized for unlimited opportunities for growth and promotion into leadership roles.

Requirements For Success

• Minimum 1 Year e-commerce customer service/support experience (via chat/email highly preferred).
• Strong persuasion skills and a verifiable track record of converting leads or recovering sales.
• Experience using tools like Shopify or customer relationship management (CRM) software.
• Reliable remote setup (i5+ computer, 15+ Mbps internet, professional workspace).

Ready to Redefine E-commerce Success?

If you're ready for a career where your efforts directly impact major brand revenue, we want to hear from you. Apply now!