Remote Capacity Planning Manager (Collections & Analytics)

Synchrony; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial services company in South Africa is seeking a Manager for Capacity Planning. This role involves building data solutions to inform staffing decisions and enhance operational efficiency. Candidates should possess a Bachelor’s Degree and notable experience in collections or financial services, along with strong analytical skills and advanced Excel knowledge. The position is primarily remote, allowing for flexible work hours, with core availability aligned with Eastern Time for collaboration with teams in India and the US.

Benefits

Flexible work hours

Comprehensive employee benefits

Career advancement opportunities

Qualifications

• 2+ years of experience in a call center or financial services.
• Familiarity with analytics and forecasting concepts.
• Proven ability to present data to Senior Management.

Responsibilities

• Develop data solutions to provide business insights.
• Execute projects under tight deadlines.
• Lead development of capacity dashboards and reports.

Skills

Analytical skills

Communication skills

Advanced Excel

Leadership

Education

Bachelor’s Degree

High School Diploma/GED with relevant experience

Tools

Microsoft Excel

Tableau

SAS/SQL

VBA macros

Job description

A leading financial services company in South Africa is seeking a Manager for Capacity Planning. This role involves building data solutions to inform staffing decisions and enhance operational efficiency. Candidates should possess a Bachelor’s Degree and notable experience in collections or financial services, along with strong analytical skills and advanced Excel knowledge. The position is primarily remote, allowing for flexible work hours, with core availability aligned with Eastern Time for collaboration with teams in India and the US.