Relationship Manager

ICT Engage; Alberton; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A technology solutions firm in Alberton is looking for an experienced Account / Portfolio Manager. The role involves managing and growing a client portfolio while delivering exceptional service. Candidates should have a strong background in account management and solution selling within the ICT sector, with a minimum of 2 years experience. The position offers a basic salary along with commissions, emphasizing performance and results.

Benefits

Basic Salary

Commission

Qualifications

• Minimum 2 years in internal sales or account management in ICT or office automation.
• Proven ability to manage client portfolio and full sales cycle.
• Strong ability to identify opportunities and close deals.

Responsibilities

• Develop and maintain relationships with existing clients.
• Identify and pursue new business opportunities.
• Manage full sales cycle from lead generation to closing.

Skills

Customer relationship management

Solution selling

Sales process management

Communication skills

Negotiation skills

Tools

CRM systems

Microsoft Office

Job description

Overview

We are seeking a driven and experienced Account / Portfolio Manager to join our clients high-performing team in Alberton. This role is ideal for a candidate with a strong background in account management and solution selling within the ICT and Office Automation sectors. The successful applicant will manage and grow a client portfolio, identify and convert new business opportunities, and deliver exceptional service. You should be skilled in positioning turnkey products and services to both existing and prospective clients, while effectively managing the full sales cycle from prospecting to account growth.

Responsibilities

Looking After Customer Portfolio

• Develop and maintain strong relationships with existing clients to ensure repeat business and satisfaction.
• Conduct regular account reviews to identify opportunities for upselling and service improvement.
• Respond promptly to customer queries and resolve service-related concerns.
• Monitor buying trends and proactively recommend relevant solutions.

New Business Development

• Identify and pursue new opportunities via cold calling, inbound leads, and client referrals.
• Understand client needs and position ICT and office automation solutions accordingly.
• Build and maintain a qualified sales pipeline.
• Achieve and exceed monthly and quarterly new business sales targets.

Sales Process Management

• Manage the full sales cycle, from lead generation and quotation to closing and post-sale follow-up.
• Prepare professional quotations, proposals, and supporting documents.
• Maintain accurate CRM records, including client interactions, deal progress, and feedback.
• Provide timely reports on pipeline status, deal closures, and sales performance.

Product Knowledge & Customer Engagement

• Maintain a strong understanding of Konica Minolta and other ICT / office automation solutions.
• Stay current with new product launches and industry developments.
• Confidently articulate product value in client-focused conversations.

Requirements

Experience

• Minimum 2 years of internal sales or account management experience in ICT, telecoms, and office automation.
• Proven ability to manage a client portfolio and independently handle the full sales cycle.
• Strong skills in identifying opportunities, closing deals, and growing client accounts.
• Experience with solution-based selling and value proposition delivery.
• Excellent communication, negotiation, and presentation skills.
• Konica Minolta product knowledge highly advantageous.
• Proficiency in CRM systems and Microsoft Office.
• Proof of commissions earned in previous roles will be advantageous.

Personal Attributes

• Self-motivated and proactive with a strong sense of ownership.
• Commercially minded with a focus on providing tailored client solutions.
• Organized, detail-driven, and calm under pressure.
• Professional, goal-oriented, and effective in a fast-paced sales environment.

Benefits

• Basic Salary
• Commission