Regional Legal Credit Control Clerk

Motor Industry Bargaining Council; Bloemfontein; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading industry council in Bloemfontein is seeking a passionate Debt Collector to manage legal collections and negotiate with employers to ensure optimal debt recovery. This role involves excellent communication skills, effective client service, and deep knowledge of legal processes. The ideal candidate must demonstrate strong analytical abilities, and the capacity to handle high volumes of accounts under pressure. This position offers a dynamic work environment and responsibilities that contribute to overall debt management strategies.

Responsibilities

• Responsible for managing the legal book and collections.
• Negotiate with employers to maximize debt recovery.
• Liaise with attorneys and collection agents to resolve queries.
• Reconcile accounts in dispute with legal parties.

Skills

Good written and verbal communication skills

Ability to negotiate effectively

Good Analytical skills

Creative problem solving skills

Strong Admin Skills

Excellent customer service skills

Ability to work under pressure

Sound reconciliation & credit control experience

Excellent telephone skills

Sound understanding of pre-legal and legal processes

Sound computer literacy (especially Excel)

Ability to deal with people

Job description

Debt Collection

• Responsibility for the legal book
• Collection on Prosecuted employers
• Capturing and follow up on settlement agreements
• Follow up of deletion reports with inspectorate
• Follow up on write offs with SSC returns
• Negotiate with delinquent employers to maximise debt recovery
• Follow‑up daily on progress of the PTP's and the respective statuses to optimise debt recovery
• Use effective communication and negotiation to ensure successful commitments to pay
• Liaison with all debtors via all communication mediums - must be willing to phone employers
• To receive and resolve queries received from Attorneys & external collection agents;
• To reconcile accounts in dispute with Attorneys & external collection agents
• To participate in various departmental ad‑hoc initiatives.

Administration

• Account Reconciliation and liaison with Legal
• Accurate input of notes into SLX
• Assessing accounts for write offs and recommending to the Legal officer
• Update and maintain legal filing and maintenance of legal library
• Issue reminder letters, Final demand letters and default listing notification for periods not referred
• Refer returns to Regional Returns Processor, SSC Returns and ensure that these returns are processed

Customer Service

• Liaising with Legal officers and Legal Secretaries regarding the status of accounts
• Build and maintain relationship with Legal department, Inspectorate and Returns department
• Attend to walk in clients
• Handle incoming calls in a professional manner
• Liaise with attorneys, Liquidators and third parties
• Offer high class client service to both internal and external clients
• Respond to Client queries within 48 hours via telephone, e‑mail, fax or post
• To liaise with other departments to address & resolve client queries

General

• General Admin Duties

Knowledge/Experience/Skills/Requirements

• Good written and verbal communication skills
• Ability to negotiate effectively
• Good Analytical skills
• Creative problem solving skills
• Strong Admin Skills
• Excellent customer service skills
• Ability to work under pressure with high volumes of accounts
• Sound reconciliation & full function credit control experience/knowledge
• Excellent telephone skills
• Sound understanding of both pre‑legal and legal process (i.e. Liquidations, business rescue, execution, sale in execution)
• Sound computer literacy an essential (particularly Excel)
• Ability to deal with people and be result orientated