Regional Account Consultant (ERP)

Dye & Durham Corporation; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A technology services company in Cape Town seeks an individual to assist with onboarding and supporting clients using GhostPractice. Responsibilities include understanding software functionality, client training, and problem-solving. The ideal candidate possesses strong communication skills in English and Afrikaans, has a recognized diploma in IT, Finance, or Management, and is proficient in Microsoft Office. Competitive salary and benefits offered.

Benefits

Healthcare

Pension

Company discounts

Wellness programs

Paid days off for moving or volunteering

Responsibilities

• Understand all the functionality within the GhostPractice system.
• Installing and setting up SQL and GhostPractice.
• Converting non-financial client's data into GhostPractice.
• Assisting the client during Testing and Launch phases.
• Training clients on GhostPractice functionalities.

Skills

Good telephone etiquette

Good writing ability

Interpersonal and communication skills

Fluent in English & Afrikaans

Microsoft Office proficiency

Problem-solving skills

Data analysis skills

Bookkeeping skills

Ability to identify trends

Superior knowledge of GhostPractice

Education

Recognised Diploma in IT, Finance or Management

MS Office Certification

Degree in Finance, Management, IT or similar

Job description

Department: Operations

Employment Type: Permanent - Full Time

Location: Cape Town

Description

This role requires an analytical, efficient and solutions focused individual to assist with onboarding clients and supporting them once live on GhostPractice- with the aim of retaining each client for the life of that firm.

Key Responsibilities

Implementation

• Understand all the functionality within the GhostPractice system.
• Installing and setting up SQL, GhostPractice and related software.
• Converting non-financial client\'s data from Legacy system into GhostPractice.
• Functional testing of software and testing the integrity of the data along with the client.
• Assisting the client with handholding and support during the Testing and Launch phases.
• Preparing, executing and managing projects including project milestone management.
• Creating, collating and maintaining project documentation and performing related administrative functions.
• Problem solving of client issues.

Support

• Assisting client with support queries as and when required.

Training

• Train clients on all the functionality within the GhostPractice system.
• Classroom or one-on-one Training of clients on GhostPractice.

Account Management

• Extracting data from various systems and compiling it into useable information.
• Updating and maintaining CRM systems for account management functions performed.
• Assist with Billing and debtors query issue resolution.
• Assist / manage implementation to support handover.
• Assist with events, workshop and other clients related functions as required.
• Assist with other general administrative and ad hoc tasks as required.

Skills, Knowledge & Expertise

• Well presented, good telephone etiquette and good writing ability.
• Good interpersonal and communication skills- fluent in English & Afrikaans (spoken & written).
• Able to use Microsoft Office- primarily Outlook and Excel.
• Good planning skills, problem-solving skills and good data analysis skills.
• Bookkeeping skills (advantage if you have legal bookkeeping skills).
• Ability to identify trends and issues and to understand the root causes of trends and/ or issues.
• Liaise with people from various teams and manage delivery.
• Superior working knowledge of GhostPractice or software programs.

Qualifications

• Recognised Diploma in IT, Finance or Management
• MS Office Certification (Advantageous)
• Degree in Finance, Management, IT or similar (Advantageous)

Job Benefits

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

Please note, if this role is based in South Africa, all applicants must have the legal right to live and work in South Africa. Proof will be required during the recruitment process

Do you share our DNA?

• We ask how tomorrow can be better than today
• We are passionate about solving our customer\'s challenges
• Our ideas break boundaries
• We value different perspectives and encourage dialogue
• We take ownership and celebrate together