Recruitment Consultant / Customer Success Manager

Outsource Ability; Remote; ZAR 300 000 - 400 000; Part time

Job summary

A recruitment services firm is seeking a motivated Remote Recruitment Consultant / Customer Success Manager to ensure successful recruitment and manage client relationships. The ideal candidate must have a minimum of 2 years’ experience in recruitment and customer service, with excellent communication skills. This role offers part-time or full-time flexibility, competitive pay, and opportunities for professional growth in a remote work setting. Responsibilities include conducting interviews, managing a CRM, and upselling services.

Benefits

28 days holiday & sick pay

Competitive monthly pay

Performance-based incentives

Flexible working hours

Opportunities for professional development

Qualifications

• Minimum of 2 years in recruitment.
• Preferably 2 years in customer service or account management.
• Must have equipment for stable internet connectivity.

Responsibilities

• Conduct interviews to assess candidate qualifications.
• Head hunt candidates through various channels.
• Screen and evaluate job applications.
• Conduct background checks for candidate suitability.
• Build relationships with clients and provide tailored solutions.
• Update the CRM system with candidate and client information.
• Identify upselling and cross-selling opportunities.
• Present services to potential clients.

Skills

Strong communication and interpersonal skills

Excellent organizational and time management abilities

Proficient in using CRM software and other recruitment tools

Strong problem-solving skills

Customer-centric approach

Job description

Recruitment Consultant / Customer Success Manager

Job Description :

Position Type : Part-Time / Full-Time

Note : we are considering both part-time and full-time candidates for this role.

Overview

We are seeking a motivated and experienced Remote Recruitment Consultant & Customer Success Manager to join our dynamic team.

This role is crucial in ensuring the successful recruitment of top talent while also managing client relationships and driving customer satisfaction.

The ideal candidate will have a strong background in recruitment and customer service, with a passion for helping clients achieve their goals.

Key Responsibilities

• Conduct Interviews: Carry out interviews with potential candidates to assess their qualifications and fit for various roles.
• Head Hunting Candidates: Proactively identify and engage with potential candidates through various channels.
• Review Job Applications: Screen and evaluate job applications to shortlist suitable candidates for open positions.
• Vetting Candidates: Conduct thorough background checks and reference checks to ensure candidate suitability.
• Account Management: Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
• Manage and Update CRM: Keep the CRM system updated with candidate and client information, ensuring accurate records.
• Upselling & Cross Selling: Identify opportunities to upsell and cross-sell services to existing clients, enhancing their experience and satisfaction.
• Conduct Sales Demos: Present and demonstrate services to potential clients, showcasing the value and benefits of our offerings.

Qualifications

Experience: Minimum of 2 years in recruitment and preferably 2 years in customer service or account management.

Technical Requirements: Must have either solar power or an uninterruptible power supply (UPS) to ensure stable internet connectivity. Stable, fast internet connection. Must own a headset and a laptop/computer with a minimum of 8 GB RAM.

Skills

• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficient in using CRM software and other recruitment tools.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a customer-centric approach.

28 days holiday & sick pay per annum (based on full-time hours)

Competitive monthly pay and performance-based incentives.

Flexible working hours and remote work environment.

Opportunities for professional development and growth.

Required Skills

• Pay Driving Incentives Connectivity Recruitment CRM Checks Supply Account Management Interpersonal Skills Customer Satisfaction Records Software Time Management Customer Service Sales Communication Management