Receptionist – Menlyn Mix Apartments & Hotel Suites

Beekman Group; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading hospitality group in Gauteng is seeking a Receptionist for Menlyn Mix Apartments & Hotel Suites. The ideal candidate will have at least 2 years of experience in a similar role, excellent guest relation skills, and proficiency in computer applications such as Excel and Word. Responsibilities include ensuring guest satisfaction, following front office procedures, and addressing inquiries and complaints. Candidates should possess good communication skills and be prepared to work flexible hours.

Qualifications

• Minimum 2 years' experience in a similar position required.
• Computer literacy including proficiency in Excel and Word necessary.
• Must have own transport and be able to work under pressure.

Responsibilities

• Ensure guests receive excellent reception and assistance.
• Follow Front Office procedures and maintain systems.
• Handle guest queries, complaints, and problem-solving tasks.

Skills

Excellent guest relation skills

Computer literacy skills including Excel & Word

Good interpersonal & communication skills

Ability to resolve complaints & problems

Education

Matric

Tools

Property Management Systems

Job description

Job title: Receptionist – Menlyn Mix Apartments & Hotel Suites

Job Location: Gauteng, Pretoria

Key Performance Areas

Ensuring that guests receive the best possible reception and assistance both on arrival, during their stay & upon departure.

Ensuring that all Front Office procedures are followed & systems maintained and managed in accordance with set standards policies & procedures.

Duties range from telephone, office administration, reservations, guest related queries, stock / asset control, data capturing and handling of money.

Assisting guests with queries and complaints, ensuring that same are resolved to their full satisfaction.

Facilitating excellent communication with guests, other departments as well as colleagues.

General problem-solving tasks.

Key Competencies & Personal Attributes

• Matric
• 2 years' experience in a similar position
• Computer literacy skills including Excel & Word
• Working experience of Property Management systems
• Excellent guest relation skills and the ability to resolve complaints & problems
• Own transport
• Ability to work under pressure
• Good interpersonal & communication skills
• Patience
• Prepared to work on weekends, public holidays, late evenings and call outs