Receptionist

Tsebo Solutions Group; Durban; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A hospitality service provider located in Durban is seeking a Receptionist to provide excellent customer service and manage front desk operations. You will greet visitors, operate the switchboard, manage meeting bookings, and maintain a professional reception area. The ideal candidate must have a Matric certificate, at least three years of related experience, and proficiency in MS Office, alongside fluency in English and Zulu.

Qualifications

• Matric is essential; an Administrative Diploma is advantageous.
• Minimum 3 years of experience in reception, customer service, or administration.
• Fluent in English and Zulu.

Responsibilities

• Greet and assist visitors in a friendly and professional manner.
• Operate the switchboard and manage incoming calls and messages.
• Coordinate meeting room bookings and refreshments.
• Maintain reception area cleanliness and ensure high standards of customer service.
• Assist with document preparation and photocopying.

Skills

Communication & Interpersonal Skills

Customer Service Orientation

Organizational Skills

Conflict Management

Time Management

Adaptability

Integrity & Professionalism

Education

Matric

Administrative Diploma

Tools

MS Office (Word, Excel, Outlook, Access)

Job description

Duties & Responsibilities

• Greet and assist visitors in a friendly and professional manner.
• Operate the switchboard and manage incoming calls and messages.
• Coordinate meeting room bookings and refreshments.
• Maintain reception area cleanliness and ensure high standards of customer service.
• Assist with document preparation, photocopying, and stationery control.
• Support Finance and Administration teams with ad hoc tasks.
• Document and process walk-in Shesha/Womoba sales accurately.
• Adhere to Tsebo’s SHEQ standards and policies.

Skills and Competencies

• Communication & Interpersonal Skills: Ability to interact professionally at all levels.
• Customer Service Orientation: Maintain a welcoming and helpful approach.
• Organizational Skills: Strong attention to detail and ability to manage multiple tasks.
• Conflict Management: Handle challenging situations calmly and professionally.
• Time Management: Prioritize tasks effectively under pressure.
• Adaptability: Respond positively to change and shifting priorities.
• Integrity & Professionalism: Uphold Tsebo’s values in all interactions.

Qualifications

• Education: Matric (essential); Administrative Diploma (advantageous).
• Experience: Minimum 3 years in reception, customer service, or administration.
• Technical Skills: Proficient in MS Office (Word, Excel, Outlook, Access).
• Language: Fluent in English and Zulu.