Reception Administrator

Mediclinic Group; Fraserburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading healthcare provider is seeking a Reception Administrator to assist patients in the admissions and discharge process while maintaining confidentiality and preventing financial risks. The successful candidate must have at least a Grade 12 qualification and preferably some experience in reception administration within a private healthcare facility. This on-site role is permanent, located in Fraserburg, South Africa. Candidates are encouraged to apply through the official Mediclinic career website.

Qualifications

• Grade 12 or equivalent required.
• Reception administration experience preferred in private healthcare.

Responsibilities

• Assist patients with admissions and discharges.
• Capture and process admissions accurately.
• Maintain patient confidentiality.
• Identify and prevent financial risks.

Skills

Computer literate (Microsoft Office)

Knowledge of Patient Administration policies

Anatomy (including terminology)

Debtpack Enquiry application

ICD and CPT codes

Hospitals switchboard systems

Emergency / Major Incident Protocol

Education

Grade 12 or equivalent

Job description

Important Notice: Mediclinic wants to alert candidates that third parties are from time to time fraudulently advertising vacancies at Mediclinic and / or offering employment contracts with subsequent payment instructions to accounts linked to the fraudulent activity. Please note that Mediclinic will never request payment for an application or offer made. All official vacancies are advertised on the Mediclinic career website and candidates are advised to visit the site to confirm the validity of vacancies.

Reception Administrator

Location: Mediclinic Hoogland | Bethlehem | South Africa

Closing date: 22/12/2025

Number of positions: 1

Recruiter name: Tebello Sekhoto

Reference number: 65966

Workplace Type: On-site

Job Type: Permanent

Main Purpose of Job

To assist patients in all aspects of admissions and discharges in a professional manner; preventing operational and financial risks to the organisation and exceeding client expectations.

Key Responsibility Areas

• Ensure admissions (including pre-admissions / bookings) are captured and processed as per procedure
• Identify and prevent financial risks by adhering to policies and procedures
• Ensure an effective discharge process as per the Patient Administration Manual
• Maintain patient confidentiality

Required Education

Grade 12 or equivalent

Desired Education

None

Required Experience

None

Desired Experience

Reception administration experience; Experience in a private healthcare facility

Required Job Skills And Knowledge

• Debtpack Enquiry application (Check outstanding amounts if a patient is flagged as Blacklisted.)
• Admission; Bed functions; Preparation for next day and discharge processes
• Anatomy (including terminology)
• Hospitals switchboard systems
• Patient Administration policies and procedures (e.g. Patient Confidentiality; Cash Handling; Blacklisted patients; Bed Overrides; etc.)
• Patient admin programmes on the AS400 system
• Computer literate (Microsoft Office)
• ICD and CPT codes
• Medical Aid Schemes and the Private healthcare environment
• Workmans Compensation Act (WCA) processes; procedures and policies
• Emergency / Major Incident Protocol (e.g.. Fire; floods; robbery)
• Identifying possible financial risks (e.g. blacklisted patients; handling of patient valuables; etc.)

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile.

Job Segment: Healthcare Administration, Mid-Range, Receptionist, Healthcare, Technology, Administrative