Quality Coordinator

Avatar Advisory - Avatar Human Capital; Germiston; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading advisory firm in Germiston is seeking a Quality Coordinator for the retail environment. This role focuses on ensuring that products, processes, and customer service meet compliance standards. Responsibilities include audits, monitoring product quality, and collaborating with store and supply chain teams. Ideal candidates have a diploma in Quality Management and 2-4 years of experience in retail quality assurance. Competitive salary and professional development opportunities offered.

Qualifications

• 2–4 years of experience in retail quality assurance, operations, or auditing.
• Experience with compliance or health and safety systems is advantageous.

Responsibilities

• Develop and implement quality control procedures for retail operations.
• Conduct regular audits of stores and stockrooms for compliance.
• Monitor product quality from suppliers and coordinate with procurement.
• Track customer complaints and report on defects for improvement.
• Maintain quality documentation and compliance reports.
• Support training initiatives for store staff on quality protocols.
• Collaborate with supply chain to ensure product quality assurance.
• Assist in preparing for external audits and inspections.

Skills

Attention to detail

Analytical skills

Communication

Interpersonal abilities

Knowledge of retail operations

Understanding of quality assurance systems

Proficiency in reporting

Data analysis

Microsoft Office

Education

Diploma or degree in Quality Management or Retail Management

Job description

Overview

A company is seeking a Quality Coordinator - retail environment to ensure that all products, processes, and customer service standards meet the company’s quality and compliance requirements. This role focuses on monitoring product quality, store operations, supplier performance, and adherence to health, safety, and customer satisfaction standards.

Key Duties and Responsibilities

• Develop, implement, and maintain quality control procedures for retail operations.
• Conduct regular audits of stores, stockrooms, and display areas to ensure compliance with company standards.
• Monitor product quality from suppliers and coordinate with procurement teams to address any quality issues.
• Track and report on customer complaints, returns, and defects to identify root causes and improvement opportunities.
• Maintain quality documentation, inspection records, and compliance reports.
• Support training initiatives to ensure store staff understand and follow quality and safety protocols.
• Collaborate with supply chain and merchandising departments to ensure product consistency and quality assurance throughout the retail network.
• Assist in preparing for external audits and inspections.

Skills and Competencies

• Strong attention to detail and analytical skills.
• Excellent communication and interpersonal abilities.
• Knowledge of retail operations, stock control, and customer service standards.
• Understanding of quality assurance systems (e.g., ISO standards or internal QA frameworks).
• Proficiency in reporting, data analysis, and Microsoft Office applications.

Qualifications and Experience

• Diploma or degree in Quality Management, Retail Management, or related field.
• 2–4 years of experience in retail quality assurance, operations, or auditing.
• Experience with compliance or health and safety systems is advantageous.