Quality Assurance Assistant

Nurture Brands; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading quality assurance company in Cape Town is seeking a Quality Assurance Assistant to manage customer complaints, maintain supplier documentation, and compile annual product reviews. The ideal candidate should have at least two years of QA/QC experience in a pharmaceutical environment. A Grade 12 certificate is essential, with a preference for candidates holding a BTech in Quality Management Systems or a BSC in Food Science. This role also involves auditing support and batch release assistance.

Qualifications

• 2 years QA / QC experience in a pharmaceutical environment.
• Experience with Quality Management Systems is a plus.
• Familiarity with annual product reviews is beneficial.

Responsibilities

• Investigate and co-ordinate customer complaints.
• Maintain supplier and manufacturer documentation.
• Compile annual product quality review plans and reports.

Skills

QA / QC experience

Quality Management Systems

Customer complaint investigations

Education

Grade 12

BTech in Quality Management Systems

BSC in Food Science / Chemistry

Job description

Job title: Quality Assurance Assistant

Job Location: Western Cape, Cape Town

Deadline: December 01, 2025

Job Description

The role involves compiling annual product quality reviews, driving the supplier approval program, assisting with audits, customer complaints, and batch release, as well as providing administrative support.

Key Responsibilities

• Investigate and co-ordinate customer complaints, including trending and corrective actions.
• Maintain supplier and manufacturer documentation and drive the QA-28 approval process for raw and packaging materials.
• Manage the approved supplier, material and manufacturer list (QA-26).
• Compile annual product quality review plans and reports, following up on corrective and preventative actions.
• Manage the Annual GMP Training Procedure, ensuring all records are accurate and training is performed on time.
• Assist with batch release if required by reviewing production batch documentation prior to product release.
• Provide support for general QA activities.

Job Requirements

Essential: Grade 12

Desired: BTech in Quality Management Systems / Chemistry, BSC in Food science / Chemistry+ or similar.

Experience

• Essential: 2 years QA / QC experience in a pharmaceutical environment
• Desired: Experience with Quality Management Systems, Customer complaint investigations, and familiarity with annual product review

Knowledge

• Food Safety / HACCP and Good Manufacturing Practices
• Production / Manufacturing jobs