Property Management Associate

Houst; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading property management company is seeking a Weekend Property Management Associate in Cape Town. You will manage customer inquiries across various channels, provide exceptional service, and collaborate with teams to resolve issues. Candidates should possess strong communication skills and previous customer service experience. The role offers 23 days paid leave, birthday off, and employee discounts.

Benefits

23 days paid holiday

Extra day off for your birthday

Employee discounts

Pawternity

Laptop for business use

Qualifications

• Previous experience in a customer service environment or account management is preferable.
• Ability to think creatively and solve problems.
• Well organized with the ability to multi-task.

Responsibilities

• Provide service via phone, email and WhatsApp to ensure customer satisfaction.
• Resolve issues from HostSupport effectively.
• Onboard new properties and collaborate with teams for optimal solutions.

Skills

Superb written and verbal communication

Customer service experience

Problem-solving skills

Understanding of vacation rentals

Experience with G-Suite

Job description

Step into the role of a Weekend Property Management Associate, where you’ll become the beacon of exceptional service for Houst Customers and guests. In this dynamic position, you’ll navigate customer inquiries across various channels - email, phone, and chat - tackling intricate, non-standard issues with ingenuity. Your toolbox will include out of the box-thinking, troubleshooting prowess, excellent communication skills and logical thinking.

Key responsibilities of the role:

• Provide unparalleled service via telephone, email and WhatsApp, ensuring our clients and guests feel valued and supported.
• Elevate as the point of escalation from HostSupport, resolving issues with the utmost satisfaction.
• Onboard new properties, simplifying complex information for diverse customers.
• Collaborate with cross-functional teams to uncover optimal solutions, resolve queries and champion resolution claims.
• Spot and leverage opportunities to enhance customer retention and satisfaction.
• Harness your decision-making prowess to determine refunds and goodwill gestures using logic, company procedures, and market insights.
• Contribute innovative ideas to enhance processes and elevate the overall experience for Houst customers and guests.
• Champion the customer cause, forging commercially successful partnerships.
• Manage your delegated inbox with finesse and oversee the project management of cases, ensuring a seamless and efficient workflow.

Key Skills

• Team player with superb written and verbal communication skills.
• Previous experience in a customer service environment or account management is preferable.
• Proven ability to communicate complex technical problems in “customer-friendly” language.
• Ability to think outside the box and find creative ways to solve problems.
• A working understanding of vacation rentals.
• Confidence in decision-making and owning your cases.
• Previous experience with G-Suite.
• Well organised with the ability to multi-task and prioritise workload.

• 23 days paid holiday days (plus public holidays)
• An extra day off for your birthday - because who wants to work on their birthday?
• Employee discounts – at heaps of restaurants, shops, gym memberships, cinema tickets and more
• Pawternity - We encourage proud parents of new pets to work from home to help their new member settle in
• Laptop - for business use

Working hours: 09:00- 18:00 (UK Hours)

Salary: R12,000- R18,000 per month (dependent on experience)