Property House Manager - Cape Town

Surgo PTY Ltd; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A property management company is seeking an experienced House Manager in Cape Town to oversee day-to-day operations, tenant relations, and property maintenance. The ideal candidate must have at least 2 years of experience in building management, strong communication skills, and be able to stay on site. This role offers a salary of R16,000 per month, along with pension and medical insurance. If you have a passion for community building and property management, we’d love to hear from you.

Benefits

Pension

Medical Insurance

Qualifications

• At least 2 years' experience in building or facilities management.
• Experience in rental collection and tenant management.
• Hands-on maintenance experience required.

Responsibilities

• Manage rental collection and oversee property maintenance.
• Facilitate tenant intake and ensure client satisfaction.
• Conduct property inspections and manage service providers.

Skills

Lease and asset management

Maintenance planning

Strong communication and interpersonal skills

Conflict resolution and customer service

Planning, organising, and team leadership

Education

Minimum Grade 12 (Matric)

Job description

Job Opportunity: House Manager

Location: Cape Town, Maitland Mews

Closing Date: 30 June 2025

Salary: R16 000 per month, Pension and Medical Insurance

Are you passionate about property management, building maintenance, and creating strong communities? We are looking for an experienced House Manager to join our team and take ownership of the day-to-day operations, tenant relations, and maintenance of residential properties.

Role Purpose

The House Manager will be responsible for:

• Managing rental collection and occupancy levels
• Overseeing property maintenance and service providers
• Ensuring positive client and tenant relationships
• Supervising on-site staff and ensuring smooth operations
• Maintaining a healthy social climate within the property

Key Responsibilities

Client Services & Tenant Management

• Manage vacancies through tenant sourcing, viewings, and workshops
• Oversee rental collection and implement credit control processes
• Facilitate tenant intake and exit, including snag lists and house rule orientation
• Maintain occupancy and rental collection targets

Maintenance & Security Oversight

• Conduct property inspections and ensure timely maintenance
• Manage service providers (cleaning, security, gardening, refuse removal)
• Ensure cleanliness and safety of the building and grounds

Staff & Service Provider Management

• Recruit, induct, and train on-site staff
• Conduct performance appraisals and disciplinary processes
• Lead weekly team meetings and motivate staff
• Oversee in-house maintenance and cleaning teams

Administration & Reporting

• Submit accurate weekly/monthly reports
• Process site documentation and attend internal meetings

Community and Social Climate Management

• Monitor the social environment of the building
• Address behavioural issues and support tenant well-being
• Liaise with social workers for more complex cases

Role Requirements

Qualifications & Experience

• Minimum Grade 12 (Matric)
• At least 2 years' experience in building or facilities management
• Must have experience in Rental collection and Tenant management
• Must be able to stay on site
• Hands-on maintenance experience

Key Internal Contacts

• Client Services Manager
• Maintenance Manager
• Leasing Administrators

Key External Contacts

• Tenants
• Service Providers

Skills and Competencies

Technical Skills:

• Lease and asset management
• Maintenance planning
• Default and eviction processes (basic)
• Knowledge of safety and security standards

Soft Skills:

• Strong communication and interpersonal skills
• Conflict resolution and customer service
• Planning, organising, and team leadership
• Emotional control, attention to detail, adaptability

If you're a dynamic, solutions-driven professional who thrives in a people-centred environment, we’d love to hear from you.