Product Support Lead – Field Service & Operations

CFAO; Gqeberha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading mobility and infrastructure company in Gqeberha is seeking a professional to manage service teams and ensure customer satisfaction. The role involves overseeing financial management, implementing strategic objectives, ensuring compliance with regulations, and fostering a strong customer service culture. With over five years of industry experience preferred, the ideal candidate will possess strong leadership, financial analysis, and communication skills. This position provides an opportunity to make a meaningful impact within a reputable organization.

Qualifications

• Strong ability to manage, lead, and coach a team effectively.
• Ability to develop and implement strategic objectives.
• Strong analytical ability and financial interpretation skills.
• Ability to adapt to change in a dynamic environment.

Responsibilities

• Manage team performance and conduct performance appraisals.
• Ensure scheduled maintenance checks and customer satisfaction.
• Provide technical training and assistance to team members.
• Drive customer service excellence and manage department reports.

Skills

Team management

Negotiation

Communication skills

Customer service

Financial analysis

Decision-making

Service management

Education

Trade test/RedSeal

Technical qualification in industry

Tools

Kerridge system

Job description

A leading mobility and infrastructure company in Gqeberha is seeking a professional to manage service teams and ensure customer satisfaction. The role involves overseeing financial management, implementing strategic objectives, ensuring compliance with regulations, and fostering a strong customer service culture. With over five years of industry experience preferred, the ideal candidate will possess strong leadership, financial analysis, and communication skills. This position provides an opportunity to make a meaningful impact within a reputable organization.