Product and Solution Architect - South Africa

Quintica; Johannesburg; Hybrid; ZAR 800,000 - 1,200,000; Full time

Job summary

A technology solutions provider in Johannesburg is seeking an experienced professional to lead the presales process for ServiceNow solutions. Responsibilities include delivering tailored demos, solution design, and collaborating with sales teams. The ideal candidate has over 5 years of experience in ServiceNow, strong communication skills, and certifications in the platform. This role involves potential travel requirements to the Middle East and Africa.

Qualifications

• 5+ years of experience in ServiceNow solution design, configuration, and presales.
• In-depth knowledge of the ServiceNow platform, including architecture and integrations.
• Strong understanding of presales processes, including RFP responses and effort estimation.

Responsibilities

• Deliver compelling demos of ServiceNow solutions tailored to customer needs.
• Design, configure, and prototype ServiceNow modules, ensuring alignment with customer objectives.
• Respond to RFPs/RFIs with detailed technical solutions and effort estimations.

Skills

Communication

Analytical skills

Problem-solving

Stakeholder engagement

Education

ServiceNow Certified System Administrator (CSA)

Certified Implementation Specialist (CIS)

Certified application developer (CAD)

Job description

Job Purpose

To act as a trusted advisor to clients, leading the presales process by understanding their business challenges, translating them into innovative ServiceNow solutions, and delivering persuasive demonstrations and proposals that win business. This includes solution design, technical presales support, bid management, and collaboration with sales and delivery teams.

Key Responsibilities

1. Presales and Solution Design:
   • Deliver compelling demos of ServiceNow solutions tailored to customer needs.
   • Engage with customers to understand business requirements and translate them into scalable ServiceNow solutions.
2. Configuration and Implementation:
   • Design, configure, and prototype ServiceNow modules, including ITSM, IRM, ITOM, HR, and CSM.
   • Ensure solutions are aligned with customer objectives and best practices.
   • Be part of the delivery to lead the solutioning during the initial workshops and handover to the technical team.
3. Bid Management:
   • Respond to RFPs/RFIs with detailed technical solutions and effort estimations.
   • Develop winning strategies for proposals, collaborating with cross-functional teams.
4. Customer Engagement and Communication:
   • Act as a trusted advisor to clients, showcasing strong communication and presentation skills.
   • Conduct workshops and discussions with stakeholders at various organizational levels.
5. Collaboration:
   • Work closely with sales teams to ensure solutions meet customer needs and expectations.
   • Collaborate with technical teams for proof of concepts and technical deep dives.

Required Qualifications

• ServiceNow Certified System Administrator (CSA).
• Certified Implementation Specialist (CIS) in at least 3 areas of ServiceNow
• Certified application developer (CAD)
• In-depth knowledge of the ServiceNow platform, including architecture and integrations.
• Strong understanding of presales processes, including RFP responses and effort estimation.

Preferred Qualifications

• Knowledge of the telecommunications domain.
• Experience in ServiceNow modules related to Telco and financial services-specific use cases.

Skills and Competencies

• Exceptional communication and presentation skills.
• Strong analytical and problem-solving abilities.
• Ability to work in a fast-paced environment and handle multiple projects.
• Proven ability to build relationships with stakeholders and drive business value.

Experience

• 5+ years of experience in ServiceNow solution design, configuration, and presales.
• Demonstrated expertise in creating demos and responding to bids in a presale environment.
• Ability to deliver if required

Other information

• This job might require at least 50% travel to the Middle East countries and Africa.
• The interview process will include a demo with a presentation along with the solution architecture of a use case.