ProActive Service Engineer

MindMatch Consulting; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A consulting firm specializing in IT solutions in Cape Town is seeking a proactive Proactive Services Engineer to ensure optimal security and performance of clients' IT environments. The ideal candidate will have at least 1 year of IT support experience, strong skills in managing backup solutions, and the ability to deploy and manage patches. This role involves troubleshooting alerts and enhancing operational efficiency through automation. Join us to make a significant impact on our clients' IT health.

Qualifications

• 1+ year’s experience in an IT support role.
• Experience with RMM platforms and alert management.
• Understanding of Windows Server and Workstation environments.
• Excellent problem-solving and communication skills.
• Strong attention to detail and process adherence.

Responsibilities

• Monitor and resolve issues raised by monitoring systems before they impact operations.
• Deploy and manage patches across servers and desktops.
• Management of ManageEngine console for patching.
• Monitor and maintain backup solutions.
• Perform routine backup validation and testing.

Skills

IT support experience

RMM platforms and alert management

Problem-solving skills

Communication skills

Attention to detail

Tools

ManageEngine

Datto

Veeam

PowerShell

Job description

Summary and purpose of the Job:

We are seeking a detail-oriented and proactive IT professional to join our team as a Proactive Services Engineer. This role is critical to maintaining the health, security, and performance of our clients’ IT environments.

You will be responsible for monitoring remote alerts, performing patch management across servers, endpoints, and firewalls, and ensuring reliable data backup processes are in place and functioning correctly.

Responsibilities (but not limited to):

• Monitor, Triage, escalate, and resolve issues raised by monitoring systems proactively before they impact business operations.
• Deploy and manage Windows and third-party application patches across servers, desktops, firewalls and access points.
• Management of the ManageEngine console providing Enhanced 3rd Party patching to a subset of customers.
• Monitor and maintain Datto and Veeam backup solutions to ensure successful backups.
• Perform routine backup validation and testing.
• Onboarding of Proactive Services, including but not limited to Remote Monitoring, Patch Management, Datto SaaS, Datto BCDR
• Monitor and apply SSL Certificates
• Create scripts and automated tasks to increase efficiency across the business

The successful candidate will have:

Required

• 1+ year’s experience in an IT support role.
• Experience with RMM platforms and alert management.
• Understanding of Windows Server and Workstation environments.
• Excellent problem-solving and communication skills.
• Strong attention to detail and process adherence.

Desirable

• Hands-on experience with patch management tools, especially ManageEngine.
• Experience managing and troubleshooting Datto and Veeam backup solutions.
• Familiarity with firewall firmware updates and network patching procedures.
• Knowledge of scripting (PowerShell, etc.) for automation.