Private Client : Wealth Management Associate (Wma)

Financial Planning Institute; Johannesburg; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A financial services firm in Johannesburg seeks a Wealth Management Associate to support a Wealth Manager with administrative tasks. The role involves preparing client documentation, resolving queries, and maintaining CRM profiles. Candidates should have 3-5 years of relevant experience and a degree in finance. Strong client communication skills and attention to detail are essential. This position is vital for enhancing client experiences and ensuring compliance with financial regulations.

Qualifications

• 3-5 years experience in financial planning assisting Wealth Managers.
• Solid knowledge of FAIS and FICA.
• Fluency in English both verbal and written.

Responsibilities

• Provide administrative support to the Wealth Manager.
• Manage client onboarding documentation.
• Liaise with clients and resolve queries.
• Prepare client review packs and maintain client CRM profiles.

Skills

Client-centric communication

High attention to detail

Ability to prioritise tasks

Initiative

Team collaboration

Education

Commerce or financial degree from a reputable tertiary institution

Professional registration

Tools

CRM systems

Job description

Division / Department

Wealth Management

Job Title

Wealth Management Associate (WMA)

Main Purpose of Job

The main purpose of this role is to deliver exceptional support to a Wealth Manager, effectively managing deadline-driven tasks, with client-centricity, professionalism, and trust at the core of operations.

The WMA should strive to be an administrative partner to the Wealth Manager, by meticulously handling deadlines, paperwork, and operational details to enhance the overall service provided by the Wealth Manager to our clients.

The goal is to elevate the client experience through effective communication, proactivity, and dependability, enabling the Wealth Manager to focus on nurturing wealth for our private clients and their families.

Direct Reporting Line

Wealth Manager, with support from the WMA Team Coordinator

Direct / Indirect reports to this position

N / A

Required Experience

• Experience in and solid knowledge and understanding of the financial planning environment, FAIS (CAT II advantageous), and FICA
• 3–5 years working experience in the financial planning environment assisting Wealth Managers and Financial Advisors with administrative tasks or within administration with a focus on high-volume tasks and responsibilities

Required Education

• Commerce or financial degree from a reputable tertiary institution (advantageous)
• Professional registration (if applicable)
• Computer Literacy

Personal profile and competencies

• Ability to prioritise, organise and plan around large amounts of information and tasks.
• Ability to execute on a wide variety of tasks with accuracy and within required timeframes.
• High attention to detail and low tolerance for errors
• Sound knowledge of and experience in FICA and FAIS
• Highly numerate

Ability to work very well in a team.

• Fluent in English (verbal and written) and must be confident in communicating with clients telephonically.
• Ability to take initiative.
• Keen interest in Fintech systems
• Fast learner

Key Result Area

• Administrative support to Wealth Manager
• Prepare and collate new client onboarding documentation.
• Oversee the management and updating of client CRM profile.
• Liaise with external and internal providers on client specific queries and implementation of instructions.
• Resolve and manage admin related queries or issues with clients directly on behalf of the Wealth Manager
• Manage the process of preparation of client review packs (with assistance from administrative team and Paraplanners where necessary and as per business requirements)
• Legislative Compliance (FICA and FAIS)
• Apply basic knowledge of the FAIS General Code of Conduct in daily work.
• Draft and / or check Record of Advice and Replacement disclosure forms accurately and correctly to company internal compliance standards.
• Ensure CDD is done on all clients based on their risk profile according to FICA and company RMCP with guidance from internal compliance

Technical Support

• Ensure a basic level of product knowledge by keeping up to date with products used by service providers.
• Compile proposal documents based on the Wealth Manager instruction and recommendations.
• Compile a financial needs analysis and retirement needs analysis based on Wealth Manager recommendations and instructions.