Premium Automotive Aftersales Advisor – Service & Upsell Pro

MoToRecuit; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading automotive service center in Johannesburg is seeking an experienced Automotive Aftersales Consultant to deliver exceptional customer service and manage service appointments. Candidates should have a minimum of 3 years' experience and strong communication skills. The role also involves upselling services and coordinating with workshop staff to ensure customer satisfaction. Interested applicants should send their CV via email.

Benefits

Performance-based incentives

Discretionary bonuses

MIBCO Provident fund

Qualifications

• Minimum 3 years service advisor experience in a workshop environment.
• Computer literate (MS Office Suite) – CRM knowledge.
• Ability to communicate fluently in Afrikaans is a strong advantage.
• Excellent customer service skills.
• Own transport with valid driver's license and clean driving record.

Responsibilities

• Act as the primary point of contact for customers requiring vehicle maintenance and repair services.
• Manage service appointments to ensure a smooth and efficient service process.
• Provide exceptional customer care and service.
• Offer value-added sales to boost revenue.
• Coordinate with workshop team to ensure timely and accurate completion of work.

Skills

Strong communication and interpersonal skills

Excellent organizational and time-management abilities

Proficiency with dealership management software

Good technical knowledge of vehicle systems and repairs

Customer-focused with a passion for delivering exceptional service

Problem-solving skills

High level of integrity and professionalism

Ability to work effectively in a fast-paced environment

Education

Completed certificated service advisor training

Previous experience as an automotive technician

Tools

Automanage

Kerridge

Drive system knowledge

Job description

A leading automotive service center in Johannesburg is seeking an experienced Automotive Aftersales Consultant to deliver exceptional customer service and manage service appointments. Candidates should have a minimum of 3 years' experience and strong communication skills. The role also involves upselling services and coordinating with workshop staff to ensure customer satisfaction. Interested applicants should send their CV via email.