Premise Infrastructure and Application Support Engineer

Diverse Lynx; Phoenix; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A reputable technology services firm seeks a Senior on Premise Infrastructure and Application Support Engineer. This role offers technical support for on-premise enterprise applications, especially in the Aerospace division. Ideal candidates have 8-12+ years in application support, with strong skills in Windows/Linux servers and incident management. Effective communication under pressure is essential. This position requires onsite presence and adherence to compliance and security protocols.

Qualifications

• 8 to 12+ years of experience in infrastructure or application support roles.
• Proven experience supporting mission-critical systems with high uptime expectations.
• Prior experience in manufacturing, aerospace, industrial, or regulated environments preferred.

Responsibilities

• Provide dedicated, hands-on technical support for Customer’s on-premise enterprise platforms.
• Lead incident triage and resolution for production issues, especially impacting Aerospace operations.
• Execute preventive maintenance activities including health checks and capacity reviews.

Skills

Strong experience supporting on-premise enterprise applications

Hands-on expertise with Windows and/or Linux servers

Application log analysis and system diagnostics

Middleware/service integrator components

Incident and problem management processes

Strong troubleshooting mindset

Excellent communication skills

Job description

Senior on Premise Infrastructure and Application Support Engineer

Location United States (Arizona).

Top 5 Skills for Interview: Strong experience in supporting on-premises enterprise applications, hands on expertise with Windows and/or Linux servers; Application log analysis and system diagnostics; Middleware / service integrator components

Expected to be fully onsite or 3 days a week at office

Salary – As per market

Role Purpose

Provide dedicated, hands-on technical support for Customer’s on premise enterprise platforms (with a focus on the Aerospace division), ensuring system stability, faster incident resolution, and proactive maintenance. This role will act as an extension of Customer’s technical team, reducing dependency on the client’s internal stakeholders for troubleshooting and log analysis.

Veraciti – Kallik’s end-to-end software covering the entire labeling lifecycle of highly regulated industries

Key Responsibilities

• On-Premises Server and Platform Support
• Provide L2 and L3 support for on-premise servers hosting enterprise applications including Veraciti and related components.
• Perform hands-on troubleshooting of system outages, performance degradation, and recurring downtime issues.
• Access servers directly to analyze application, system, and service integrator logs.
• Incident Management and Root Cause Analysis
• Lead incident triage and resolution for production issues, especially those impacting Aerospace operations.
• Perform detailed root cause analysis RCA and document findings with corrective and preventive actions, seeks approvals where needed complying with Customers requirements.
• Coordinate with internal engineering teams, system integrators, and product vendors as needed.
• Log Collection and Diagnostics
• Proactively collect, analyze, and correlate logs across application, middleware, OS, and database layers.
• Support Customer requests for log captures during incidents and audits.
• Build reusable diagnostic playbooks to reduce future resolution times.
• Maintains historic logs + issues and solutions applied to ensure key reference points for future troubleshooting.
• Preventive Maintenance and Stability
• Execute preventive maintenance activities including health checks, capacity reviews, patch coordination, and configuration validation.
• Identify recurring failure patterns and recommend system hardening and reliability improvements.
• Stakeholder Collaboration
• Act as the primary technical support partner for key customer stakeholder and the Aerospace division.
• Work closely with such stakeholders and other server owners to align access, responsibilities, and support boundaries.
• Provide clear, non-technical updates to account managers and Customer leadership during incidents.
• Documentation and Compliance
• Maintain detailed documentation for system architecture, troubleshooting steps, known issues, and resolutions.
• Adhere to strict security, compliance, and background verification requirements due to sensitive Customer environments.

Required Skills and Experience

Technical Skills

• Strong experience supporting onpremise enterprise applications in production environments.
• Handson expertise with: Windows and or Linux servers
• o Application log analysis and system diagnostics
• o Middleware or service integrator components
• o Incident and problem management processes
• Familiarity with hybrid environments (on prem and cloud) is a strong plus.

Experience

• 8 to12+ years of experience in infrastructure or application support roles.
• Proven experience supporting mission critical systems with high uptime expectations.
• Prior experience in manufacturing, aerospace, industrial, or regulated environments preferred.

Soft Skills

• Strong troubleshooting mindset with the ability to work independently.
• Excellent communication skills for working with Customer stakeholders under pressure.
• Ability to translate technical issues into business impact.

Compliance and Security

• Must be US-based due to Customer access and security requirements.
• Ability to clear stringent background verification and comply with customer security policies.
• Comfortable working in restricted, high sensitivity environments.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.