Pre-sales Support Engineer

University of Fort Hare; Kariega, Gqeberha; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A higher education institution is looking for a pre-sales support engineer in Kariega, South Africa. The role involves supporting the sales team with fire detection and suppression designs, providing technical demonstrations, and maintaining client communications. Applicants should have a diploma or degree in Electronics and at least three years of relevant experience. Strong communication and technical skills are essential for this position.

Qualifications

• At least three years of relevant pre-sales experience.
• Proven ability in providing technical demonstrations and presentations.
• Advantageous knowledge of fire detection and suppression.

Responsibilities

• Assist the client base with fire detection/suppression designs.
• Provide first-level product support to clients.
• Create training schedules and organise venues for external training.

Skills

Pre-sales experience

Technical demonstrations

Written and verbal communication

Proposal documentation

Computer literacy

Education

National Diploma (N6) or Bachelor's degree in Electronics

Job description

Monthly (Market related)

Our client is seeking a pre-sales support engineer for their team in PE/GQ.

Location

PE/GQ

Requirements

• National Diploma (N6) or Bachelor’s degree (Electronics or related field)
• At least three years of relevant pre-sales experience.
• A proven track record of doing system designs and generating accurate BOQs
• Proven ability in providing technical demonstrations and presentations to customers
• Advantageous - knowledge of fire detection and suppression
• Advantageous - SAQCC registered at Fire Detection Designer or Commissioner
• Excellent written and verbal communication skills
• Well-versed in preparing professional proposal documentation.
• Fully computer literate

About

Sales

• Assist the client base with fire detection/suppression designs and give advice on solutions.
• Assist the sales team with fire detection/suppression designs and give advice on solutions.
• Correspond regularly with existing and new international consultants via email and by phone.
• In conjunction with the sales team, maintain an accurate database of these consultants.
• Represent the company in local promotional activities.

Support

• Provide first-level product support to Gqeberha clients
• Attend site visits with clients to assist with system design
• Provide product demonstrations to clients on an ad-hoc basis
• Assist with on-site commissioning/fault finding on systems if required
• Create training schedules and organise venues for external training in consultation with the Training Manager

Training & Technical

• Assist the Technical Manager on request
• Assist the Training Manager on request
• Update ERP with all technical assistance cases
• Provide training to clients