Pharmacist Assistant

Clicks Group; Bellville; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading pharmacy group in Bellville is looking for a Pharmacist Assistant who will provide pharmaceutical care services and manage scripts while ensuring patient satisfaction. This role requires at least 1 year of experience and is essential for handling customer queries related to medications. Candidates must hold a Further Education and Training Certificate in Pharmacist Assistance and possess strong skills in customer service and attention to detail. This position offers a dynamic working environment within a reputable organization.

Qualifications

• Minimum 1 year in the role of Pharmacist Assistant Post Basic.
• Must be able to work with patients and assist with various departmental duties.

Responsibilities

• Interact with customers in a professional manner and maintain confidentiality.
• Accurate administration of scripts and completing all profiles.
• Action on customer queries related to medications and services.

Skills

Computer literacy (MS Office)

Customer service orientated

Team Player

Integrity

Accuracy and attention to detail

Bilingual

Effective time management skills

Adaptability

Positive attitude

Ability to work under pressure

Education

Further Education and Training Certificate Pharmacist Assistance

Job description

Position Summary

Industry: Pharmaceutical Sector

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Bellville

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About Our Company

Clicks Group

Introduction

Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to Company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction.

Job Description

Responsibilities

• Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines.
• Administration of scripts and or any other claiming/capturing related procedure.
• Accurate and complete handling of all profiles worked on.
• Interact with health care professionals where needed.
• Problem solving and follow up of queries.

Duties

• Interact with customers via telephone or other means regarding medication and Healthcare Services.
• Accurate capturing of scripts received at the Central Pharmacy centre.
• Handling of queries regarding prescriptions.
• Patient Profile management.
• Assist with Chronic authorizations.
• Liaison with all other departments.
• Ad hoc requirements as per operational requirements.

Knowledge

• Product knowledge (including OTC).
• SAPC and relevant legal knowledge.
• Sound knowledge of the chronic authorization process and procedures.
• Customer service orientated.
• Ethical working practice and compliance.

Skills

• Computer literacy (MS Office).
• Customer service orientated.
• Team Player.
• Integrity.
• Accuracy and attention to detail.
• Must be bilingual (with English being one of the requirements).
• Must be able to work with patients and be adaptable to assist with various departmental duties.
• Be able to use initiative in order to provide patient satisfaction.
• Effective time management skills.
• Adaptability.
• Positive attitude.
• Be able to work under pressure.

Competencies

• Adhering to Principles and Values.
• Working with People.

Experience

Minimum requirements

• Minimum 1 year in the role of Pharmacist Assistant Post Basic.

Education

• Further Education and Training Certificate Pharmacist Assistance (Essential).

Kindly note only applicants who meet the minimum requirements will be contacted.

All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.