Pharmacist Assistant Fourways

Clicks Group Limited; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent retail pharmacy group in South Africa is seeking a Pharmacist Assistant to manage pharmaceutical care services and administer scripts while ensuring patient satisfaction. You will be responsible for interacting with customers, managing their profiles, and adhering to SOPs. The ideal candidate has a Certificate in Pharmacist Assistance and at least one year of relevant experience. Excellent customer service skills are essential for this role.

Qualifications

• Minimum 1 year experience as a Pharmacist Assistant Post Basic.
• Strong knowledge of customer service and ethical practices.

Responsibilities

• Provide pharmaceutical care services in line with SOPs.
• Administer scripts and manage patient profiles.
• Interact and problem-solve with customers regarding medications.

Skills

Computer literacy (MS Office)

Customer service orientation

Accuracy and attention to detail

Bilingual (English)

Ability to work under pressure

Education

Further Education and Training Certificate Pharmacist Assistance

Job description

Job Overview

Responsible for providing pharmaceutical care services (within scope of practice) and performing day‑to‑day dispensary administration according to the company's Standard Operating Plans (SOPs). Focus on the administration of scripts to provide general dispensing duties with an emphasis on patient satisfaction.

Duties & Responsibilities

• Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines.
• Administration of scripts and any other claiming/capturing related procedures.
• Acc complete handling of all profiles worked on.
• Interact with health‑care professionals as needed.
• Problem‑solving and follow‑up of queries.
• Interact with customers via telephone or other means regarding medication and healthcare services.
• Accurate capturing of scripts received at the Central Pharmacy center.
• Handling of queries regarding prescriptions.
• Patient profile management.
• Assist with chronic authorizations.
• Liaison with all other departments.
• Ad‑hoc requirements as per operational needs.

Knowledge

• SAPC and relevant legal knowledge.
• Sound knowledge of the chronic authorization process and procedures.
• Customer service orientation.
• Ethical working practice and compliance.

Skills

• Computer literacy (MS Office).
• Customer service orientation.
• Accuracy and attention to detail.
• Bilingual (English one of the requirements).
• Ability to work with patients and adapt to assist with various departmental duties.
• Initiative to provide patient satisfaction.
• Adaptability and positive attitude.
• Ability to work under pressure.
• Adhering to principles and values.
• Working with people.
• Delivering results and meeting customer expectations.

Desired Experience & Qualification

• Minimum 1 year in the role of Pharmacist Assistant Post Basic.
• Further Education and Training Certificate Pharmacist Assistance (Essential).