Payments Operations Analyst

Datafin IT Recruitment; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A cutting-edge digital finance platform is seeking a Payments Operations Analyst in Johannesburg, Gauteng to manage transaction investigations and daily bank card operational queries. The ideal candidate should possess a BCom or related degree and have 3–6 years experience in banking, payments, or card operations. Strong operational and customer engagement skills are essential. The role involves liaising with Finance, processing chargebacks, and engaging with customers on disputed transactions, making it a dynamic position requiring detail-oriented and confident decision-making.

Qualifications

• Basic accounting knowledge required.
• 3–6 years' experience in banking, payments, or card operations.

Responsibilities

• Manage daily bank card operational queries.
• Process and monitor chargebacks and transaction corrections.
• Engage with customers regarding disputed transactions.

Skills

Understanding of journals, debits and credits

Strong operational skills

Customer engagement skills

Decision-making skills

Education

BCom or BCom-related Degree/Diploma

Job description

ENVIRONMENT

Take charge of transaction investigations while managing daily bank card operational queries as the next Payments Operations Analyst sought by a cutting-edge Digital Finance Platform. The company is renowned for delivering seamless digital experience, cost-effective services, and a customer-first approach and now wants your solid understanding of journals, debits and credits and experience in a banking, payments, or card operations environment. The ideal candidate will possess strong meticulous, operational and customer engagement skills.

DUTIES

• Manage daily bank card operational queries and transaction investigations.
• Process and monitor chargebacks, recalls, reversals, and force postings.
• Liaise with Finance on journals, duplicate transactions, and transaction corrections.
• Prepare and submit monthly and quarterly bank card reports.
• Review and assist with the annual Card-Based Agreements in collaboration with Finance.
• Engage with customers regarding disputed transactions and funding of accounts.
• Make operational decisions and support CRM teams with escalated queries.
• Attend PASA meetings as a bank representative (phase-in responsibility).

REQUIREMENTS

Qualifications

• BCom or BCom-related Degree/Diploma, or relevant qualification with basic accounting knowledge.

Experience/Skills

• Good understanding of journals, debits and credits.
• 3–6 Years’ experience in a banking, payments, or card operations environment.
• Strong operational and customer engagement skills.
• Mature, detail-oriented, and confident decision-maker.
• Afrikaans an advantage but not essential.