Patient Care Coordinator

RecruitMyMom; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A healthcare staffing agency is seeking a full-time remote Patient Care Coordinator to manage patient communications and scheduling. Ideal candidates must have prior medical office experience, strong communication skills, and proficiency in Google Workspace. You will work US hours from 16:00 to 00:00 SAST, supporting both patients and clinical teams in a dynamic remote environment. HIPAA certification is a plus. This role is crucial for ensuring smooth patient care coordination.

Benefits

Opportunity to complete HIPAA certification

Qualifications

• Experience in a medical or therapy office is required.
• Must have a reliable and dependable work ethic.
• Proficiency in Google Workspace tools like Gmail and Docs.

Responsibilities

• Coordinate patient care and scheduling.
• Manage communications via phone, email, and chat.
• Verify insurance coverage and comply with HIPAA regulations.

Skills

Fluent in English (spoken and written)

Excellent phone communication skills

Strong critical thinking and problem-solving abilities

Reliable and dependable work ethic

Education

Previous medical office or therapy office experience

HIPAA certification

Tools

Google Workspace

Job description

Patient Care Coordinator (Full-time, Remote)

A physiotherapy practice based in the US, dedicated to providing exceptional care and support to their patients, is seeking a full-time, remote Patient Care Coordinator working US hours (16:00 - 00:00 SAST) to help ensure smooth coordination of patient care. You'll play a key role in managing patient communications, scheduling nurses, and administrative tasks. This role requires professionalism, reliability, and strong organisational skills to support both patients and the clinical team in a remote environment.

Key Responsibilities

• Coordinate patient care and scheduling across the physiotherapy office.
• Manage communications via phone, email, and chat with patients and staff.
• Verify insurance coverage and ensure compliance with HIPAA regulations.
• Maintain accurate records and documentation using Google Workspace tools.
• Support the physiotherapy team with administrative and operational tasks.
• Apply critical thinking to resolve patient queries and streamline processes.

Requirements

• Previous medical office or therapy office experience is required.
• Reliable and dependable work ethic.
• Fluent in English (spoken and written).
• Proficiency with Google Workspace (Gmail, Drive, Calendar, Docs, Chat, Forms).
• Excellent phone communication skills.
• Strong critical thinking and problem-solving abilities.
• Willingness to learn and adapt in a fast-paced environment iniciativas.
• HIPAA certification.
• Experience with insurance verification.
• This is a full-time, remote position.
• Working US hours: 16:00 - 00:00 SAST.

Addition Certification

• Opportunity to complete the HIPAA certification through the organization.