Parts Manager - Rustenburg

Bonafide Human Capital Pty (Ltd); Rustenburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A passenger dealer client in Rustenburg is seeking an experienced Parts Manager to oversee the parts department. The ideal candidate will have at least 3 years of experience and strong skills in customer service and inventory management. Responsibilities include managing inventory, handling customer complaints, and training team members. This position requires a valid driver's license and strong leadership abilities.

Qualifications

• 3+ years experience as a Parts Manager.
• Valid driver's license required.
• Sound knowledge of inventory monitoring principles.

Responsibilities

• Manage inventory levels accurately.
• Handle and manage customer complaints.
• Supervise team members and delegate tasks.
• Prepare monthly and annual reports on sales parts.
• Ensure excellent customer satisfaction.

Skills

Strong Parts Retail experience

Leadership skills

Customer service

Inventory management

Communication skills

Organizational skills

Education

Matric

Job description

Our passenger dealer client based in Rustenburg is looking to employ an experienced Parts Manager.

This position will be suited to an experienced person who will assist the company’s customers in receiving the replacement parts they need. In this position, the candidate will have the responsibility to oversee the entire parts department. This involves managing employees, checking inventory, and ordering new parts when necessary.

The candidate will also directly handle customer service when an issue needs extra support. Our ideal applicant has several years of experience working with auto parts, preferably with some leadership or management experience. The candidate must have strong customer service and communication skills. The candidate needs to provide excellent customer service and maintain high levels of customer satisfaction on an ongoing basis.

The candidate for this position will be responsible for managing inventory based on demand and cost targets. They must be able to maintain stock at a level that enables internal servicing and repair departments to complete their work without delay. However, they must also avoid the costs of carrying excessive inventory

Specific Role Responsibilities

The responsibilities of a Parts Manager include the following tasks:

Handling and managing customer complaints and issues in a timely manner.

Ensuring the inventory levels are maintained accurately.

Make a list of the parts that need to be purchased.

Selling manufactured parts to the customers.

Supervising the shipment issues of the parts ordered.

Managing the team members and delegating tasks to them.

Overseeing the replacements procedures.

Looking out for new suppliers offering better quality products.

Assisting the HR department in hiring new employees.

Providing training sessions to the new team members.

Resolving any inconsistencies for all the purchase orders.

Maintaining a strong relationship with the vendors and suppliers.

Planning and creating promotional campaigns for parts on sale.

Ensuring the customers are provided with excellent customer service and satisfaction.

Preparing monthly and annual sales part reports.

Adhering to all the rules and regulations of the company.

Qualifications And Experience

Matric

3+ Years Experience as a Parts Manager

Valid Drivers License.

Skills and Personal Attributes

Minimum Requirement

Strong Parts Retail experience

Sound knowledge and understanding of inventory monitoring principles.

Demonstrate good leadership skills.

Good oral and written communication skills.

Ability to maintain a positive working environment.

Outstanding sales and organizational skills.

Ability to maintain the store records accurately.

Ability to demonstrate good administrative skills.

Ability to offer exceptional customer service.

A keen eye for details for accuracy.

Excellent team management abilities.

Ability to solve problems instantly.

Quick decision-making skills.

Good inventory management