Outbound Online Sales Call Center Agent (French Speaking)

Neo Group; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A dynamic workplace in Cape Town is seeking a Customer Support Specialist fluent in French. In this full-time role, you will engage with customers through various channels, providing them with tailored solutions and maintaining records of interactions. Successful candidates will have outbound sales experience and strong communication skills. Competitive salary and performance-based bonuses are part of the offering, alongside opportunities for career growth.

Benefits

Interesting product

Performance-based salary and bonuses

Learning opportunities

Career growth prospects

Qualifications

• Proven experience in outbound sales, telesales, or cold calling.
• Fully proficient in French.
• Comfortable using CRM tools and sales tracking software.

Responsibilities

• Contact potential customers via phone, email, or chat.
• Provide accurate information and pricing to close sales.
• Follow up with customers to ensure satisfaction.

Skills

Outbound sales experience

Strong communication skills

Persuasion skills

CRM tools experience

Self-motivated

Tools

XCally

Sales tracking software

Job description

Overview

At Neo Group, where passion meets purpose! As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.

Join us for a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us – your success is our success!

Neo Group is seeking a motivated and customer-oriented individual to join our team as a Customer Support Specialist. As a French-speaking call center agent you will be responsible for providing exceptional service and support to our French-speaking customers.

Responsibilities

• Contacting potential customers via phone, email, or chat to introduce and explain our products or services.
• Understand customer needs and preferences to recommend tailored solutions.
• Provide accurate information and pricing to close sales and achieve sales targets.
• Maintain detailed records of customer interactions and sales activities.
• Stay up-to-date with product knowledge and industry trends to effectively address customer queries and objections.
• Collaborate with other team members to achieve team sales goals.
• Follow up with customers to ensure their satisfaction and build long-term relationships.

Work details

• Full-time, on-site in Cape Town
• KPI-driven environment: call volumes, conversion rates, follow-ups.

Qualifications

• Proven experience in outbound sales, telesales, or cold calling.
• Fully proficient in the required language.
• Strong communication and persuasion skills.
• Comfortable using CRM tools, dialers (like XCally), and sales tracking software.
• Quiet home-office setup with stable internet.
• Self-motivated and target-driven.
• Previous call center or BPO experience.
• Knowledge of online platforms, Gaming, fintech, or e-commerce is a plus.
• Sales training or certification is advantageous.

Benefits

• Interesting product.
• Salary and bonuses based on your performance.
• Learning opportunities.
• Career growth prospects.