Outbound Consultant

King Price Group; Pretoria; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading insurance company in Pretoria seeks an outbound client care consultant to provide exceptional service to clients. The role involves selling products, handling queries, and upselling to existing clients. Ideal candidates must have a matric qualification and RE5, with prior call centre experience being essential. Strong problem-solving skills and a client-oriented approach are necessary. Join a dynamic team and contribute positively to client satisfaction and company values.

Qualifications

• Matric or matric equivalent is essential.
• RE5 qualification is essential.
• Previous call centre experience in client care or sales is essential.

Responsibilities

• Provide superior service to clients.
• Upsell products to retain existing clients.
• Handle client queries and complaints.

Skills

Attention to detail

Problem-solving

Client orientation

Team player

Education

Matric or matric equivalent

RE5

Full FAIS qualification

Job description

We’ve got a position available for an outbound client care consultant

Company: King Price

Purpose of position

Providing superior service to internal and external clients. Selling products to retain existing clients and attract new business for the organisation.

Responsibilities

• Dealing with client queries and complaints
• Upselling a variety of products to existing clients, on all levels, in a competent, efficient, and professional way
• Acting in accordance with the quality standards that are in place and in line with the King Price values

Requirements

• Matric or matric equivalent (essential)
• RE5 (essential)
• Full FAIS qualification (advantageous)
• Previous call centre experience, preferably in client care and/or sales environments (essential)
• Relevant experience in short term insurance (advantageous)
• Excellent product knowledge

Skills and Attributes

• Live the King Price values
• Excellent attention to detail and quality oriented
• Strong problem-solving, decision-making and objection handling skills
• Deadline and results driven
• Ability to cooperate and communicate with all levels of management and clients
• Strong people skills and client-oriented
• Team player
• Show traits of resilience, integrity, atmosphere and passion
• Work well under pressure

Should you not receive any feedback within ten (10) working days after the closing date, please accept your application as unsuccessful.