Order To Cash Clerk

Fidelity Services Group; Midrand; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A financial services company located in Midrand is seeking an Accounts Receivable Specialist to handle critical functions including order management, invoicing, and customer service. The ideal candidate will possess at least a high school diploma and preferably a degree in Finance or Accounting, with over 3 years' experience in Accounts Receivable. Responsibilities include verifying pricing, ensuring compliance with tax regulations, and responding to customer inquiries. Strong ERP system and analytical skills are essential. This role requires attention to detail and the ability to work under pressure.

Qualifications

• High school diploma or equivalent; a certificate/degree in Finance, Accounting, or Business will be preferred.
• 3+ years of experience in Accounts Receivable/Credit Control.
• Strong knowledge of ERP systems and financial reporting tools.
• Proven track record in managing Commercial, Listed and Multi-national clientele.

Responsibilities

• Verify pricing, discounts, and terms of sale.
• Ensure compliance with tax regulations and company policies.
• Monitor outstanding receivables and follow up on overdue payments.
• Respond to customer inquiries regarding invoices and payments.
• Prepare regular reports on receivables, collections, and order status.

Skills

Analytical thinking and problem-solving

Excellent communication

Customer service abilities

Strong attention to detail

Organizational skills

Ability to work under pressure

Willingness to learn

Education

High school diploma or equivalent

Certificate/degree in Finance, Accounting, or Business

Tools

SAP

Pulse

Microsoft Excel

Job description

Key Responsibilities

Order Management

Verify pricing, discounts, and terms of sale. Ensure all necessary documentation is available and attached as supporting documentation on the ERP system.

Invoicing & Billing

Generate and send invoices to customers in accordance with agreed terms. Ensure compliance with tax regulations and company policies.

Accounts Receivable

Monitor outstanding receivables and follow up on overdue payments. Apply payments to customer accounts and reconcile discrepancies. Maintain accurate aging reports and elevate issues as needed.

Customer Service

Respond to customer inquiries regarding invoices, payments and order status. Resolve disputes and escalation of complex issues to appropriate departments. Customer Account Management Maintain accurate and up-to-date customer records, including any contractual amendments (e.g. site cancellations, additions and price changes).

Reporting & Compliance

Prepare regular reports on receivables, collections and order status. Ensure compliance with internal controls and audit requirements.

Qualifications

• High school diploma or equivalent; a certificate/degree in Finance, Accounting, or Business will be preferred.
• 3+ years of experience in Accounts Receivable/Credit Control.
• Strong knowledge of ERP systems (e.g., SAP, Pulse) and financial reporting tools (e.g. Microsoft Excel).
• Proven track record in managing Commercial, Listed and Multi-national clientele.

Key Skills

• Analytical thinking and problem-solving
• Excellent communication and customer service abilities.
• Strong attention to detail and organizational skills
• Ability to work under pressure and meet deadlines
• Willingness to learn and adapt to new systems and processes.